Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-130
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
MAKE_CALL_REQ
Use this message to initiate a call between two devices. This request attempts to create a new call and
establish a connection between the calling device (originator) and the called device (destination). The
MAKE_CALL_REQ message is defined in
establish a connection between the calling device (originator) and the called device (destination). The
MAKE_CALL_REQ message is defined in
Table 5-109
MAKE_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 56.
MHDR
8
InvokeID
An ID for this request message, returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD
where the devices are located.
where the devices are located.
UINT
4
CallPlacement Type
One of the values from
specifying
how the call is to be placed.
USHORT
2
CallMannerType
One of the values from
specifying
additional call processing options.
USHORT
2
AlertRings
The maximum amount of time that the call’s
destination will remain alerting, specified as an
approximate number of rings. A zero value
indicates to use the peripheral default
(typically 10 rings).
destination will remain alerting, specified as an
approximate number of rings. A zero value
indicates to use the peripheral default
(typically 10 rings).
USHORT
2
CallOption
One of the values from
specifying
additional peripheral-specific call options.
USHORT
2
FacilityType
One of the values from
indicating
the type of facility to be used.
USHORT
2
Answering Machine
One of the values from
specifying
the action to be taken if the call is answered by
an answering machine.
an answering machine.
USHORT
2
Priority
Set this field to TRUE if the call should receive
priority handling.
priority handling.
BOOL
2
PostRoute
When TRUE, the Unified ICM post-routing
capabilities determine the new call destination.
capabilities determine the new call destination.
BOOL
2
NumNamed Variables
The number of NamedVariable floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
SkilGroupNumber
The peripheral number of the skill group to
make the call on behalf of. May be
NULL_SKILL_GROU P if default is desired.
make the call on behalf of. May be
NULL_SKILL_GROU P if default is desired.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
AgentInstrument
The agent’s ACD instrument number
STRING
64