Cisco Cisco IPCC Web Option

abandoned calls

high number....

wait time....

accessing

Bulk Configuration tools....

Configuring Manager....

database records....

VRUs in ICM scripts....

adding

announcement configuration information....

service member....

Advanced tab

field descriptions....

for selected peripheral, field descriptions....

agent data

enabling/disabling agent data at a peripheral and define
an agent distribution....

importing....

agent distributions, listing and viewing....

Agent Explorer tab, field descriptions....

agents

about....

assigning to default skill group....

assigning to skill group....

configuring....

creating....

temporary....

announcements

adding configuration information....

configuration information....

application gateways

configuring connection and setting the default
connection parameters for integrated applications.

configuring for integrated applications....

application instances

about....

configuring, how to....

installing for integrated applications....

application object filters, disabling for integrated
applications....

Application Wizard

about....

using....

applying

range of values to a range of fields in a column....

security settings....

security settings to multiple records....

single value to a range of edit-control fields....

single value to a range of selection-box fields....

assigning

agent as supervisor....

agents to a skill group....

users to a feature control set....

associating labels with a scheduled target....

bucket intervals

configuring....

configuring call type intervals....

Bulk Configuration tools

accessing....

creating or updating records in the database tables..

using....

calls, routing process....

call types

about....

default labels....

determining....

determining labels....

determining routes....

determining trunk groups and DNIS....

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)