Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Cisco ICM Software WebView Installation Guide
OL-0730-04
Chapter 2 Installation Requirements
Cisco ICM WebView Software AW Requirements
While all of the above software is needed on the computer that is the WebView
server, only a supported browser is needed on the computers that are the WebView
clients.
server, only a supported browser is needed on the computers that are the WebView
clients.
Third-Party Software Licenses
Installing WebView on a server that has 4 or more processors
Cisco distributes and automatically installs the 1 and 2-CPU licenses for New
Atlanta ServletExec ISAPI 4.1 when WebView is installed. If the server that you
are installing WebView on has 4 or more processors, then you must get a 4-CPU
or greater than 4-CPU license from New Atlanta.
Atlanta ServletExec ISAPI 4.1 when WebView is installed. If the server that you
are installing WebView on has 4 or more processors, then you must get a 4-CPU
or greater than 4-CPU license from New Atlanta.
How to install a 4-CPU or more license for New Atlanta
Step 1
Install the WebView third-party software. See
. Then install WebView. See
Step 2
Obtain the license from New Atlanta if you have not already done so.
Browser for displaying WebView reports.
Supported browsers: Microsoft® Internet
Explorer version 5.5 SP2 and version 6.0.
Explorer version 5.5 SP2 and version 6.0.
Sybase InfoMaker 8.0 (if you plan on creating
custom reports.
custom reports.
Note that this must be installed before you
install ICM. After it is installed, run ICM Setup
and select the custom screen builder option in
the AW setup. See the Cisco ICM Software
Installation Guide for more information.
install ICM. After it is installed, run ICM Setup
and select the custom screen builder option in
the AW setup. See the Cisco ICM Software
Installation Guide for more information.
Sybase Inc.
Table 2-1
Third-Party Software Requirements (continued)
Third-Party Software
Source