Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Open the file <NewAtlantaRoot>\ServletExec ISAPI\ServletExec 
Data\servers.properties, where <NewAtlantaRoot> is the New Atlanta directory 
and its location; for example: C:\Program Files\New Atlanta.

Change the line servletexec.serial=<old_license>, where <old_license> is the 
old license number, to read servletexec.serial=<new_license>, where 
<new_license> is your new license number; for example: 1678290

Save the file as a text file in the directory in which you found it.

Restart the IIS Admin NT service for the change to take effect.

WebView and ICM5.0 support computer systems with the English language and 
with languages that use the ISO_1 character set that is used by Western European 
countries; for example: France, Germany, and Italy.

WebView should be installed on a computer having the same operating system 
character set as the one on which ICM 5.0 is installed.

If ICM WebView is installed on a computer system using a character set rather 
than ISO_1, you may see some garbled characters in the WebView Web pages and 
in the reports containing agent names and descriptions.

To test your Cisco ICM WebView software installations, you must install one of 
the following browsers on the Admin Workstation:

Microsoft Internet Explorer, Version 6.0

Microsoft Internet Explorer, Version 5.5 SP2

See the 

 section preceding this section, for 

information about the web site where you can download the browser. Follow the 
download and installation instructions on the web site for the browser you decide 
to install.