Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Selecting Routing Targets
After defining how a script is to categorize contacts, you typically use the nodes available in
Script Editor to specify how the contact is to be routed to a target. By selecting routing targets,
you determine the destination for contacts.
Script Editor to specify how the contact is to be routed to a target. By selecting routing targets,
you determine the destination for contacts.
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ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 4