Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Cisco

IN-1

Cisco IPCC Report Templates

78-xxxxx-xx

I N D E X

Symbols

% Aban

8-24, 8-27, 9-36, 9-38, 10-48, 10-50, 10-57, 10-117, 11-31,

11-35, 11-88, 11-92

% Aban30

% Aban5

9-26, 10-15, 10-23, 10-82

10-57, 10-117

% Aban Today

10-20, 10-87

6-34, 6-38, 6-159, 6-163, 11-29, 11-65, 11-86

6-42, 6-46, 6-100, 6-104, 10-58, 10-118, 11-39,

11-42, 11-47, 11-51, 11-96, 11-99, 11-104, 11-108

6-33, 6-37, 6-101, 6-105, 6-159, 6-163, 11-86

% Available

11-9, 11-29, 11-65

6-42, 6-47, 10-58, 10-118, 11-39, 11-42, 11-46,

11-50, 11-96, 11-99, 11-103, 11-107

% Busy Other

6-35, 6-39, 6-43, 6-47, 6-101, 6-105, 6-160, 6-164,

10-58, 10-118

% Busy Other Time

11-47, 11-51, 11-104, 11-108

% Handled

9-35, 9-37, 10-48, 10-50, 10-56, 10-116, 11-32, 11-36,

11-89, 11-93

% Handled5

9-25, 10-15, 10-22, 10-81

% Hold

6-34, 6-38, 6-159, 6-163

% Hold Time

6-42, 6-46, 6-100, 6-105, 11-47, 11-51, 11-104,

% ICM

10-56, 10-116

11-9, 11-65

% Interrupt

% Interrupted Time

11-47, 11-51, 11-104, 11-108

% Not Ready

6-33, 6-38, 6-43, 6-47, 6-101, 6-105, 6-159, 6-163,

11-29, 11-86

% Not Ready Time

11-39, 11-42, 11-47, 11-51, 11-96, 11-99,

11-104, 11-108

% Other

10-58, 10-119

% Queued

% Reserved

6-34, 6-38, 6-43, 6-47, 6-101, 6-105

% Reserved Time

11-47, 11-51, 11-104, 11-108

6-160, 6-164

11-9

% Utilization

11-13, 11-39, 11-42, 11-54, 11-68, 11-72, 11-96,

11-99, 11-111

% Wrap Time

11-39, 11-42

% Wrap Up

6-35, 6-39, 6-43, 6-47, 6-76, 6-101, 6-105, 6-132,

6-160, 6-164, 11-10, 11-29, 11-87

% Wrap-up

% Wrap Up Time

6-16, 6-196, 10-58, 10-118, 11-47, 11-51,

11-96, 11-99, 11-104, 11-108

A

Aban

7-9, 9-18, 9-35, 9-37, 10-8, 10-48, 10-50, 10-57, 10-117, 12-11,

Aban 30

9-21, 10-19

Aban30

10-10, 10-77, 10-86, 12-6, 12-18

Aban5

9-20, 9-25, 9-51, 10-10, 10-15, 10-22, 10-76, 10-82

Aband

7-25

Aband in Queue

9-39

Abandon While Offered Tasks

% Time

Abandon While Offer Tasks

% Time

6-134, 6-198

6-134, 6-198

6-134, 6-198

6-18, 6-26, 6-30, 6-78, 6-84, 6-88, 6-99, 6-103, 6-134,

6-150, 6-154, 6-158, 6-162, 6-198, 11-40, 11-43, 11-46, 11-50,
11-57, 11-97, 11-100, 11-103, 11-107

Aban Hold Tasks

Aban In Queue

11-31, 11-35

Aban in Queue

11-88, 11-92

Aban Offered

Aban Offered Calls

Aban Offered Time

11-57, 11-114

10-26, 10-61

Aban Q5

Aban Q Today

Aban Queue

Aban Ring

6-107, 6-110, 11-31, 11-35, 11-88, 11-92