Cisco Cisco E-Mail Manager Unity Integration Option User Guide
Index
IN-2
Cisco IPCC Report Templates
78-xxxxx-xx
Aban Short Tasks
Aban Today
Aban While Hold
Aban While Offer
Aban while Offer
Aban Within Service Level
Aban within Service Level
Active
In
In Time
In Time5
Other Time
Out
Out Time
Out Time5
Time
Time30
Time5
Active In
Active Other
Active Out
Active Tasks
Active Time
Activity Test5
Agent
agent03
Agent Media Logout Status Report
agent04
Agent Task Detail Activity Report
agent05
Agent Task Detail Performance Report
agent06
Agent State Trace Detail By Events Report
agent20
Agent Real Time Report
agent21
Agent Task Summary Half Hour Report
agent22
Agent Task Summary Daily Report
agent23
Agent Performance Summary Half Hour
Report
agent24
Agent Performance Summary Daily Report
agent25
Agent Consolidated Half Hour Report
agent26
Agent Consolidated Daily Report
agent27
Agent Historical All Fields Report
agent28
Agent Real Time All Fields Report
Agent Enterprise Name
Agent Name
6-36, 6-40, 6-44, 6-64, 6-68, 6-72, 6-73, 6-77, 6-82, 6-86, 6-91,
6-95, 6-99, 6-103, 6-107, 6-119, 6-123, 6-127, 6-129, 6-133,
6-138, 6-141, 6-145, 6-149, 6-153, 6-157, 6-161, 6-165, 6-182,
6-185, 6-189, 6-192, 6-195, 6-198, 6-204, 6-208, 6-212, 6-215,
6-219, 6-223, 6-227, 7-3, 7-15, 7-17, 7-19, 11-25
6-95, 6-99, 6-103, 6-107, 6-119, 6-123, 6-127, 6-129, 6-133,
6-138, 6-141, 6-145, 6-149, 6-153, 6-157, 6-161, 6-165, 6-182,
6-185, 6-189, 6-192, 6-195, 6-198, 6-204, 6-208, 6-212, 6-215,
6-219, 6-223, 6-227, 7-3, 7-15, 7-17, 7-19, 11-25
Agent Out
Hold Time
Talk Time
Tasks
Tasks Time
Agent Performance
Avail Time
Busy Other
Hold Time
Log On Time
Reserved Time
Resvd Time
Work Not Ready Time
Work Ready Time
agent reports
about
selecting
Agent Skill Group
Agents Logged On
Agents on Predictive/Progressive Tasks
Agents on Preview Tasks
Agents on Reserved Tasks
AgentsTalking
Agent State