Cisco Cisco E-Mail Manager Unity Integration Option User Guide
Index
IN-3
Cisco IPCC Report Templates
78-xxxxx-xx
Agent States
Active
Active Other
Active Out
Avail
Busy Other
Logged On
Not Ready
Ready
Reserved
Work NotReady
Work Ready
Agent Statistics
% Busy Other Time
% Hold Time
% Not Ready Time
% Reserved Time
% Wrap Up Time
AHT
Avg Hold Time
Busy Other Time
Log On Time
Agent Status
Agent Team
Agent Term
Agent Terminated Tasks
Agent Term Tasks
Agent Time Spent
AHT
Avail Time
Avg Hold Time
Not Ready
Reserved Time
Wrap Up Time
agteam02
Agent Team Status Report
agteam03
Agent Team Media Logout Status Report
agteam04
Agent Task Detail Activity Report
agteam05
Agent Task Detail Performance Report
agteam20
Agent Team Real Time Report
agteam21
Agent Team Task Summary Half Hour
Report
agteam22
Agent Team Task Summary Daily Report
agteam23
Agent Team Performance Summary Half Hour
Report
agteam24
Agent Team Performance Summary Daily
Report
agteam25
Agent Team Consolidated Half Hour Report
agteam26
Agent Team Consolidated Daily Report
agteam27
Agent Team Historical All Fields Report
agteam28
Agent Team Real Time All Fields Report
agtper03
Agent Peripheral Media Logout Status Report
agtper04
Agent Peripheral Task Detail Activity Report
agtper05
Agent Peripheral Task Detail Performance
Report
agtper20
Agent Peripheral Real Time Report
agtper21
Agent Peripheral Task Summary Half Hour
Report
agtper22
Agent Peripheral Task Summary Daily Report
agtper23
Agent Peripheral Performance Summary Half Hour
Report
agtper24
Agent Peripheral Performance Summary Daily
Report
agtper25
Agent Peripheral Consolidated Half Hour Report
Template
agtper26
Agent Peripheral Consolidated Daily Report
agtper27