Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Cisco

Index

IN-4

Cisco IPCC Report Templates

78-xxxxx-xx

agtper28

Agent Peripheral Real Time All Fields Report

6-68

agtskg03

Agent Skill Group Logout Status Report

agtskg04

Agent Task Detail Activity Report

agtskg05

Agent Task Detail Performance Report

agtskg06

Blended Agent Status Report

7-3

agtskg07

Agent Skill Group Task Analysis Report

agtskg10

7-14

Blended Agent Predictive and Progressive Tasks

Detail Performance Report

7-14

agtskg11

Blended Agent Preview Task Detail Performance

Report

7-17

agtskg12

Blended Agent Reservation Task Detail

Performance Report

7-19

agtskg20

Agent Skill Group Real Time Report

agtskg21

Agent Skill Group Task Summary Half Hour

Report

agtskg22

Agent Skill Group Task Summary Daily

Report

agtskg23

Agent Skill Group Performance Summary Half Hour

Report

agtskg24

Agent Skill Group Performance Summary Daily

Report

agtskg25

Agent Skill Group Consolidated Half Hour

Report

agtskg26

Agent Skill Group Consolidated Daily Report

agtskg27

Agent Skill Group Historical All Fields Report

agtskg28

Agent Skill Group Real Time All Fields Report

AHT

6-42, 6-46, 6-100, 6-104, 6-150, 6-154, 6-159, 6-163, 9-35, 9-37,

9-41, 10-47, 10-49, 10-57, 10 -63, 10-117, 10-124, 10-126,
10-128, 10-131, 10-137, 11-14, 11-40, 11-43, 11-45, 11-49,
11-97, 11-100, 11-102, 11-106

AHT (Average Handle Time)

AHT5

9-26, 10-16, 10-23, 10-25, 10-82, 10-89

All Busy30

AllBusy30

12-5

All Busy Today

12-6, 12-17

All Ports Busy

12-20, 12-21, 12-22, 12-27

All Trunks Busy (Half-Hour)

12-8, 12-24

All Trunks Fully Busy

12-14, 12-16

Announcement5

9-49

Ans

9-42, 10-137

Ans 30

9-21

Ans30

10-10, 10-77, 10-96

Ans5

9-20, 10-10, 10-76, 10-92

Ans Today

9-21, 10-11, 10-77, 10-94

6-111, 10-25

11-53, 11-110

Ans Wait Time 30

8-17

10-25, 11-21

Ans Wait Time Today

8-16

Answer5

9-51

Answered

10-63, 11-53

Answered30

Answered5

10-27, 11-20

Answered Today

Answering Machine

Answer Wait Time

8-30, 9-40, 10-137

Answer Wait Time30

Answer Wait Time 5

8-15

Answer Wait Time5

Answer Wait Time Today

apgate11

Application Gateway Status Half Hour Report

5-2

appath01

Application Path Real Time Report

5-4

Application Gateway

5-2

Application Online

5-4

Application Path Name

5-4

ASA

6-33, 6-37, 6-91, 6-95, 8-22, 8-26, 9-35, 9-37, 10-47, 10-49,

10-56, 10-62, 10-117, 10-136, 11-39, 11-43, 11-96, 11 -100

ASA (Average Speed of Answer)

9-41

ASA5

8-8, 9-26, 10-15, 10-19, 10-23, 10-26, 10-82, 10-85, 10-90,

11-16, 11-72

ASA Time

ATB (All Trunks Busy)

9-4

ATT

10-57, 10-63, 10-117, 10-137

ATT5

9-26, 10-16, 10-23, 10-26, 10-82, 10-89