Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agtper03: Agent Peripheral Media Logout Status Report

Agent by peripheral historical reports

This section lists the following historical reports:

agtper03: Agent Peripheral Media Logout Status Report

The enterprise name and ID number of the peripheral on which the agent is 

working.
Derived from: Peripheral.EnterpriseName

Title

The name you give it when you save the report

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's Logon duration and logout date and time.

Purpose

To show agents' logout status on all the agents connected to 

the selected peripheral(s) for the selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By peripheral, then by agent's last name, first name, and 

media routing domain

Drilldowns available

No

Schema database 

tables

Agent

Agent_Logout

Person

Peripheral

Media_Routing_Domain