Cisco Cisco IPCC Web Option User Guide
IPCC Agent Report Templates
agtper03: Agent Peripheral Media Logout Status Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Task Level Change
The date and time of the agent’s last task level change.
Derived from: Agent_Real_Time.DateTimeTaskLevelChange
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Peripheral Historical Reports
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agtper03: Agent Peripheral Media Logout Status Report
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each
agent's Logon duration and logout date and time.
agent's Logon duration and logout date and time.
Purpose
To show ONLY agents who have logged out from the selected
peripheral(s) during the selected interval.
peripheral(s) during the selected interval.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By peripheral, then by agent's last name, first name, and media
routing domain
routing domain