Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
IPCC Peripheral Skill Group Real-Time Reports
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perskg01: Peripheral Skill Group Status Real Time Report
See
for an illustration of this report.
IPCC only
historical table
The activity and the
performance of the selected
enterprise skill groups for
the selected half-hour
intervals.
performance of the selected
enterprise skill groups for
the selected half-hour
intervals.
IPCC only
Historical table
The activity and the
performance of the selected
enterprise skill groups for
the selected day(s).
performance of the selected
enterprise skill groups for
the selected day(s).
Overview:
Subject
A bar graph of the selected Peripheral Skill Group(s) showing the
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
Purpose
To show the current status of the selected peripheral skill group(s).
Applicable environment
IPCC and/or ICM
Template type
Real-time bar graph
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database table
Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time