Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Agent by Peripheral Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Peripheral Historical Reports
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agtper03: Agent Peripheral Media Logout Status Report
Overview:
Subject
A table of all agents on the selected peripheral(s) showing
each agent's Logon duration and logout date and time.
Purpose
To show ONLY agents who have logged out from the
selected peripheral(s) during the selected interval.
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By peripheral, then by agent's last name, first name, and
media routing domain