Cisco Cisco IPCC Web Option User Guide
8-20
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
430 = "DNC_BEGIN"
450 = "DNC_END"
455 = "IMPORT_FAILED"
All other values = "IDLE"
Derived from: Import_Rule_Real_Time.Status
Good Records
The number of good records imported or to be imported.
Derived from: Import_Rule_Real_Time.GoodRecords
Bad Records
The number of bad records imported.
Derived from: Import_Rule_Real_Time.BadRecords
Total Records
The total number of records imported or to be imported.
Derived from: Import_Rule_Real_Time.TotalRecords
Outbound Option Historical Reports
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camqry10: Call Counts of Query Rule within Campaign Half Hour Report
See
for an illustration of this report.
Overview:
Subject
Outbound Option Campaign Query Rule:
Data for each query rule within a campaign, gathered in half hour
increments.
Data for each query rule within a campaign, gathered in half hour
increments.
Purpose
To show the status for each Query rule within a campaign for the
selected time interval.
selected time interval.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, then by query rule name, and then by date
and time
and time