Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

2

Discusses an issue where overlap sending is disabled by default in 
the CallManager 4.x gateway configuration.

21Mar2008

Describes how to avoid manual intervention when restarting an 
ICM Process after an exception.

23Jan2008

Remote Desktop must not be used for installation.

15Jan2008

Clarifies that supervisors can only perform changes on agents they 
supervise.

15Jan2008

As of Release 7.0(0), periods/dots (.) are not allowed in User 
Variable names.

9Jan2008

Corrected discussion of the registry value 
DeliveredEventsResetASACalculation.

4Jan2008

Discusses this topic in light of Active Directory.

28Dec2007

For the currently supported Windows operating system software, 
see the latest Hardware and System Software Specification (Bill of 
Materials) for Cisco ICM/IPCC Enterprise and Hosted Editions, 
not the Security Best Practices Guide.

16Oct2007

More explicitly indicates the value of CallsMadeToZone.

5Oct2007

Discusses consequences of configuring transfer to an agent or IVR. 5Oct2007

Discusses how to access Service Level information in a Unified 
ICME Parent/Unified CCX Child environment. 

1Oct2007

Discusses what happens to WebView real-time data if a PG failover 
occurs.

1Oct2007