Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
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Creating New Custom Templates
This chapter explains the steps to create a new custom template “from scratch.”
For information on how to create a custom template by modifying a Cisco template, refer to
For information on modifying the layout of a template after you have created and saved it, refer to
This chapter contains these sections:
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Note
If this is your first new template, be sure to first review the information in
Check the Database Connection
Before you create a new template, be sure you have an ODBC connection to the distributor AW database.
Both real-time and historical reports are run against the AW database.
To check the database connection
From the InfoMaker toolbar, click DB Prof (Database Profiles).