Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

C H A P T E R

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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)

Understanding WebView

This chapter introduces the WebView application, the components required to operate WebView, the
sequence of installing those components, and the deployment models that are supported for WebView.
This chapter includes the following topics:

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About WebView, page 1-2

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WebView Components, page 1-2

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The Distributor Admin Workstation, page 1-4

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The WebView Server, page 1-5

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The WebView Client, page 1-7

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The Web Browser, page 1-7

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Sequence of Installing WebView Components, page 1-9

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The WebView Information Flow, page 1-10

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WebView Deployments for ICM/IPCC Enterprise, page 1-12

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Standard Deployment, page 1-12

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Large-Customer Deployment, page 1-12

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Migrating from a Standard to a Large-Customer Deployment, page 1-13

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Primary/Secondary AW Deployment, page 1-15

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Hosted Deployment, page 1-16

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Multi-language Installations, page 1-16