Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.2
Unified ICM/Unified Contact Center Logger
Please see Unified ICM/Unified CC Hardware and Software Requirements for information on Logger server hardware
selection based on capacity requirements. This section provides Logger server disk configuration information based
on the hardware you selected, and other Logger configuration information.
selection based on capacity requirements. This section provides Logger server disk configuration information based
on the hardware you selected, and other Logger configuration information.
Operating System and Database Requirements
• Microsoft Windows Server 2003 Standard Edition or R2, Service Pack 1 or Service Pack 2
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Note: High load/performance environments that reach the 2 GB maximum boundary—including carrier class
customers deploying quad processor servers—require the deployment of Microsoft Windows Server 2003 Enterprise
Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server memory.
customers deploying quad processor servers—require the deployment of Microsoft Windows Server 2003 Enterprise
Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server memory.
For Remote Management/Support
A 56K V.Everything/V.90 external modem is needed for remote management and support. See section 0
Supported
Third Party Software
.
5.8.2.1 New Deployment and Technology Refresh Upgrade
Table 5-36: Logger Servers, Unified ICM/CC, New Deployment/Tech. Refresh
Server Class
Other requirements and remarks
MCS-40-005-Class
Disk Configuration - 4 disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, ICM Database Transaction
Log(s) RAID 1
Disks 3-4, Database files RAID 1 (alternately RAID 10 can be used to gain better write
performance by adding 2 additional disks).
Disks 3-4, Database files RAID 1 (alternately RAID 10 can be used to gain better write
performance by adding 2 additional disks).
MCS-40-006-Class
Disk Configuration - 6 disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1
Disks 3-6, Database files, ICM Database Transaction Log(s), RAID 10
MCS-40-007-Class
GEN-50-005-Class
GEN-50-005-Class
Disk Configuration – 8 or more disks
Disks 1-2: OS, ICM, SQL Server and other 3
Disks 1-2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
Disks 3-*, Database files, ICM Database Transaction Log(s) RAID 10. Dedicated 2
channel external RAID Controller, min 256 MB cache with battery backup.
channel external RAID Controller, min 256 MB cache with battery backup.