Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.2.2 Common Ground Upgrade
Table 5-37: Logger Servers, Unified ICM/CC, Common Ground Upgrade
Server Class
Other requirements and remarks
GEN-30-002-Class
MCS-30-002-Class
MCS-30-003-Class
MCS-30-002-Class
MCS-30-003-Class
Disk Configuration - 2 disks
Disk 1-2, 2 x 72 GB Drives, RAID 1
Disk 1-2, 2 x 72 GB Drives, RAID 1
MCS-40-002-Class
MCS-40-003-Class
MCS-40-003-Class
Disk Configuration - 4 disks
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
rd
party software, ICM
Database Transaction Log(s) RAID 1
Disks 3-4, 2 x 72 GB Drives: Database files RAID 1
Disks 3-4, 2 x 72 GB Drives: Database files RAID 1
GEN-40-002-Class
MCS-40-004-Class
MCS-40-004-Class
Disk Configuration - 6 disks
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3
rd
party software, RAID 1
Disks 3-6, 4 x 72 GB Drives: Database files, ICM Database Transaction Log(s), RAID 10
GEN-40-003-Class
GEN-50-002-Class
GEN-50-003-Class
GEN-50-002-Class
GEN-50-003-Class
Disk Configuration – 8 or more disks
Disks 1-2, 2 x 72 Drives: OS, ICM, SQL Server and other 3
Disks 1-2, 2 x 72 Drives: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
Disks 3-*, Database files, ICM Database Transaction Log(s) RAID 10. Dedicated 2
channel external RAID Controller, minimum of 256 MB cache with battery backup
channel external RAID Controller, minimum of 256 MB cache with battery backup