Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The CTI Server sends the SEND_DTMF_SIGNAL_CONF message, defined in 

, to confirm 

receipt of the request. 

MessageHeader

Standard message header. 
MessageType = 92.

MHDR

8

InvokeID

Set to the value of the InvokeID from 
the corresponding request message.

UINT

4

Maximum message size (including header):

12

When an agent needs supervisor assistance, an agent may send a SUPERVISOR_ASSIST_REQ message 
to the CTI server asking for assistance from a team supervisor. The message will be forwarded to the 
PIM, who will first check the team’s primary supervisor. If the primary supervisor is not available, the 
PIM will initiate a post-route request to the ICM CallRouter using the team’s configured DialedNumber 
to find an available supervisor in the supervisor group. Once an available supervisor is found, a call with 
calltype SUPERVISOR_ASSIST is initiated, and a SUPERVISOR_ASSIST_CONF will be sent to the 
requesting client. If no supervisor can be found a FAILURE_CONF response is returned to the 
requesting client.

ToneDuration

Specifies the duration in 
milli-seconds of DTMF digit 
tones. Use 0 to take the default. 
May be ignored if the peripheral is 
unable to alter the DTMF tone 
timing.

USHORT

2

PauseDuration

Specifies the duration in 
milli-seconds of DTMF inter-digit 
spacing. Use 0 to take the default. 
May be ignored if the peripheral is 
unable to alter the DTMF tone 
timing.

UINT

4

ConnectionDevice 
ID 

The device ID of the device 
associated with the connection.

STRING

64

DTMFString 

The sequence of tones to be 
generated.

STRING

32

AgentInstrument 
(optional)

The agent’s ACD instrument 
number.

STRING

64

Maximum message size (including header):

194