Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-16
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_RETRIEVED_EVENT
The CTI Server may send a CALL_RETRIEVED_EVENT message to the CTI client when a call
previously placed on hold at the agent’s teleset is resumed. This is defined in
previously placed on hold at the agent’s teleset is resumed. This is defined in
.
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice ID The device ID of the device
associated with the connection.
STRING
64
HoldingDeviceID
(optional)
(optional)
The device ID of the device that
activated the hold.
activated the hold.
STRING
64
Maximum message size (including header)
162
Table 5-7
CALL_HELD_EVENT Message Format (continued)
Table 5-8
CALL_RETRIEVED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 12.
MessageType = 12.
MHDR
8
MonitorID
The Monitor ID of the device or
call monitor that caused this
message to be sent to the client, or
zero if there is no monitor
associated with the event (All
Events Service).
call monitor that caused this
message to be sent to the client, or
zero if there is no monitor
associated with the event (All
Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
).
USHORT
2
ConnectionDevice
IDType
IDType
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this
call by the peripheral or ICM
software.
call by the peripheral or ICM
software.
UINT
4
RetrievingDevice
Type
Type
).
USHORT
2
LocalConnection
State
State
The state of the local end of the
connection (
connection (
).
USHORT
2
EventCause
A reason for the occurrence of the
event (
event (
).
USHORT
2
Floating Part