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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_CLEARED_EVENT
The CTI Server sends a CALL_CLEARED_EVENT message to the CTI client when a call is terminated, 
usually when the last device disconnects from a call. The CALL_CLEARED_EVENT message is 
defined in 
.
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
RetrievingDevice 
ID (optional)
The device ID of the device that 
deactivated hold.
STRING
64
Maximum message size (including header):
162
Table 5-8
CALL_RETRIEVED_EVENT Message Format (continued)
Table 5-9
CALL_CLEARED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 13.
MHDR
8
MonitorID
The Monitor ID of the device or call 
monitor that caused this message to 
be sent to the client, or zero if there 
is no monitor associated with the 
event (All Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the ACD 
where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or ICM 
software.
UINT
4
LocalConnection 
State
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of the 
event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size