Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Avaya ARS Unified ICM Configuration
2.1. Object Mapping between Avaya and Unified ICM
Refer to Table 1 for the object mapping between Unified ICM and the Avaya
PG.
PG.
Table 1: Object Mapping between Avaya and Unified ICM
Cisco Term
Avaya Term
Peripheral target
trunk group + DNIS
Service
VDN
Skill group
Skill or hunt group
Trunk
Trunk
Trunk group
trunk group
2.2. Installing Avaya Gateway
The Avaya Gateway will be installed with the ARS PIM.
2.3. Configuring ARS PIM
Figure 3 is a screenshot of the ARS PIM Configuration screen. Refer to
Table 2 for details on how to fill the fields in the pop up screen and
configure the PIM.
Table 2 for details on how to fill the fields in the pop up screen and
configure the PIM.
Figure 3: ARS PIM Configuration Screen