Cisco Cisco IPCC Web Option User Guide

Network VRUs

Through routing scripts, you can divert a call to a Network VRU for additional call processing.

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What is a VRU

A VRU, or Voice Response Unit, is a telecommunications device, also called an Interactive
Voice Response Unit (IVR), that plays recorded announcements and responds to caller-entered
touch-tone digits. A VRU can also be equipped with Automatic Speech Recognition (ASR) or
Text-to-Speech (TTS) capabilities.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)