Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Index
51
Cisco ICM Software Custom Screen Builder User Guide
planning new templates
Powerbuilder libraries
presentation format
previewing templates
R
real-time database
real-time reports
creating sample
defined
selecting the database for
refreshing the reporting cache
report categories
defined
for use with drill down
libraries and ID arguments for
specifying
reporting cache
Report Painter
reports
categories
, 45
drill-down
on WebView menus
Webview categories
retrieval arguments
S
saving
SQL statements
templates
SQL
creating a Where clause
creating computed columns
creating statements
database tables in
ID arguments for report categories
in report templates
required arguments
saving
SQL Select Painter
, 19
starting
Custom Screen Builder
WebView
summary fields
support
for Cisco products
for ICM and CEM WebView
T
tables in SQL statement
templates
accessing in WebView
attributes
categories
creating
creating new from existing
creating sample
creating SQL statements for
deleting
designing layout for
editing
hiding from WebView
libraries
moving
, 36
naming
planning
presentation formats for
previewing
saving
specifying database for
specifying data source
troubleshooting