Cisco Cisco IPCC Web Option Maintenance Manual
Index
/PID....
Admin Workstation....
Agent....
,
configuring Not Ready reason codes....
database records....
teams, creating....
teams, deleting....
Agent desk settings....
about....
Idle reason required....
Logout reason required....
reason codes....
Work mode....
Wrap-up....
Agent desktop features....
configuring using the IPCC Enterprise Web
Administration Tool....
Administration Tool....
Agent Re-skilling tool....
about....
accessing....
,
agents....
,
assigning to skill groups....
assigning to teams....
,
creating....
,
desk settings....
Agents....
,
,
about....
administering....
changing skill group designations....
creating multichannel....
creating multichannel using the IPCC Enterprise Web
Administration Tool....
Administration Tool....
creating voice-only....
deleting multichannel....
deleting multichannel using the IPCC Enterprise Web
Administration Tool....
Administration Tool....
deleting voice-only....
entering Wrap-up mode....
multichannel....
multichannel, creating....
multichannel, creating using the IPCC Enterprise Web
Administration Tool....
Administration Tool....
multichannel, deleting....
multichannel, deleting using the IPCC Enterprise Web
Administration Tool....
Administration Tool....
reason codes....
supervisors....
teams....
,
teams, multichannel....
voice-only....
agent state trace....
Agent supervisor....
creating....
,
,
deleting....
Agent teams....
about....
,
creating....
,
,
deleting....
Agent types....
multichannel....
voice-only....
Agent wrap-up....
configuring....
Alphanumeric substitutions, configuring....
Alpha prefixes, adding to numbers....
Assist call method, configuring....
Barge-in option....
Base skill groups....
migrating from subskill groups....
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
Index 89
Index