Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Service Request...................................................................4
Documentation Feedback...........................................................................................................................4

About Unified SCCE ..................................................................................................................................5
About Unified SCCE Core Components.....................................................................................................6
Unified SCCE Optional Software Components..........................................................................................7
Basic Unified SCCE Call Flow with Unified IP IVR.....................................................................................8
Unified SCCE Call Flow with Unified CVP................................................................................................10

About Unified SCCE Server Hardware Requirements.............................................................................13
About Unified SCCE Operating System Requirements............................................................................15
About Unified SCCE Network and Active Directory Domain Requirements.............................................16

About Unified SCCE Third-Party Software Requirements........................................................................16
About Unified SCCE Internationalization and Localization Support.........................................................17
About Unified SCCE Component Version Interoperability........................................................................17
Licensing Requirements and System Limitations.....................................................................................17
About Non-Supported Component Features in a Unified SCCE Environment.........................................18

About Unified SCCE Deployment Models................................................................................................19
Choosing A Deployment Model: Load Considerations.............................................................................22
Other Deployment Considerations...........................................................................................................23

Hardware Installation Checklist................................................................................................................25
Unified SCCE Staging Requirements.......................................................................................................26
Unified SCCE Component Software Installation Checklist.......................................................................27
Unified SCCE Component Software Configuration Tasks........................................................................29

Unified SCCE with Unified IP IVR Plan....................................................................................................31
Unified SCCE with Unified CVP Plan.......................................................................................................32

How to Install Cisco Unified Communications Manager for Unified SCCE...............................................36
Unified CM Configuration Tasks...............................................................................................................36
About the Unified CM Administration Utility..............................................................................................37
How to Configure Agent IP Phones for Unified SCCE.............................................................................37

How to Configure IP Phones on the Unified CM..................................................................................37
How to Set the Agent IP Phone Configuration on the IP Phone..........................................................38

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)