Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Table of Contents
Purpose ..............................................................................................................................................1
Audience .............................................................................................................................................1
Organization .......................................................................................................................................1
Related Documentation ......................................................................................................................2
Obtaining Documentation....................................................................................................................2
Audience .............................................................................................................................................1
Organization .......................................................................................................................................1
Related Documentation ......................................................................................................................2
Obtaining Documentation....................................................................................................................2
Cisco.com......................................................................................................................................2
Product Documentation DVD.........................................................................................................2
Ordering Documentation...............................................................................................................3
Product Documentation DVD.........................................................................................................2
Ordering Documentation...............................................................................................................3
Documentation Feedback....................................................................................................................3
Cisco Product Security Overview........................................................................................................4
Cisco Product Security Overview........................................................................................................4
Cisco Technical Support & Documentation Website......................................................................5
Submitting a Service Request.......................................................................................................5
Definitions of Service Request Severity........................................................................................6
Submitting a Service Request.......................................................................................................5
Definitions of Service Request Severity........................................................................................6
Pre-Installation Planning...................................................................................................................10
Windows Planning and Staging.........................................................................................................10
The ICM Components.......................................................................................................................11
Duplexed Components......................................................................................................................11
Communication Between Components.............................................................................................12
Instances, Customers and Components...........................................................................................12
Customer Types.................................................................................................................................13
Before You Install an ICM Component...............................................................................................13
Hardware and Third-Party Software Compatibility List......................................................................14
SQL Server........................................................................................................................................14
Windows Monitoring Tools.................................................................................................................15
Machine Names................................................................................................................................15
Security Considerations....................................................................................................................16
Cisco Security Agent (CSA)..............................................................................................................16
Secure Socket Layer (SSL)...............................................................................................................16
Security Hardening Checkbox...........................................................................................................17
Windows Firewall Service..................................................................................................................17
Setup Warning Messages.................................................................................................................17
Installing RMS Update Files..............................................................................................................18
About Beginning Installation..............................................................................................................18
How to Begin the Installation Process...............................................................................................19
Cisco ICM Setup Dialog Box.............................................................................................................19
Post-Installation Setup.......................................................................................................................20
Installing Multiple Components.........................................................................................................21
How to Add an Instance....................................................................................................................21
How to Edit an Instance....................................................................................................................22
How to Delete an Instance................................................................................................................22
How to Install a Component..............................................................................................................23
ICM Component Selection Dialog Box..............................................................................................24
Windows Planning and Staging.........................................................................................................10
The ICM Components.......................................................................................................................11
Duplexed Components......................................................................................................................11
Communication Between Components.............................................................................................12
Instances, Customers and Components...........................................................................................12
Customer Types.................................................................................................................................13
Before You Install an ICM Component...............................................................................................13
Hardware and Third-Party Software Compatibility List......................................................................14
SQL Server........................................................................................................................................14
Windows Monitoring Tools.................................................................................................................15
Machine Names................................................................................................................................15
Security Considerations....................................................................................................................16
Cisco Security Agent (CSA)..............................................................................................................16
Secure Socket Layer (SSL)...............................................................................................................16
Security Hardening Checkbox...........................................................................................................17
Windows Firewall Service..................................................................................................................17
Setup Warning Messages.................................................................................................................17
Installing RMS Update Files..............................................................................................................18
About Beginning Installation..............................................................................................................18
How to Begin the Installation Process...............................................................................................19
Cisco ICM Setup Dialog Box.............................................................................................................19
Post-Installation Setup.......................................................................................................................20
Installing Multiple Components.........................................................................................................21
How to Add an Instance....................................................................................................................21
How to Edit an Instance....................................................................................................................22
How to Delete an Instance................................................................................................................22
How to Install a Component..............................................................................................................23
ICM Component Selection Dialog Box..............................................................................................24
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
i