Apple powermac g3 blue.white Service Manual

 Troubleshooting

Symptom Charts/Modem - 62

The internal modem is 

not recognized.

1 Make sure the correct CCL and extension files installed.

2 Reseat the flexible modem cable on the logic board.

3 Reinstall the CCL and modem extension. If the problem 

persists, reinstall the system software and try again.

4 Zap PRAM by holding down Command-Option-P-R.

5 Reseat the modem.

6 Replace the modem.

7 Replace the flexible modem cable.

Modem reports an 

error when dialing 

out

1 Use the Modem Country Selector utility to make sure the 

modem is set to the correct country.

2 Make sure the correct driver is installed and the correct CCL 

is selected and that they are not corrupted. If necessary, 

reinstall the driver and/or CCL. 

3 Try another cable and phone jack.

4 If problem persists, reinstall system and modem software.