HP omnibook xe3 Service Manual

3-18

Troubleshooting and Diagnostics

HP OmniBook XE3

 

1.

 

Restart the notebook.

 

2.

 

When the HP logo appears, press F10 to start the diagnostic test.

 

3.

 

When the initial diagnostics screen appears, press F2 twice to continue.

 

4.

 

When the hardware detection finishes, check the list of detected hardware. The following
information and devices should be listed if applicable:

 

Product name

Serial number

IDE drives

Processor type

Cache memory

Audio device

BIOS version

Main memory

 If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup
(see page 3-30). You can confirm this by running BIOS Setup and checking the settings.

 

5.

 Run the basic test. 

Press F2 to start the basic hardware test.

If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the
failed component. Then generate a support ticket.

 

6.

 

If you intend to exit without running the advanced tests, press F4 to save system and test
information in the Support Ticket log file. Then remove the floppy disk, if present, and press F3
to exit.

 

7.

 Run the advanced tests. 

Press F2 twice to open the advanced test screen.

 

8.

 

Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the
following keys to run tests:

 

ENTER

Runs the highlighted test.

F5 or SPACE

Marks/unmarks the highlighted test.

F6

Marks/unmarks all tests in the current menu.

F7

Marks/unmarks all tests in all menus.

F10

Runs all marked tests.

 

(Press F9 for a list of all function keys.)

 

If any test fails, the error code is displayed temporarily, and the error code description is logged.
If several errors occur, look for patterns that might indicate a common cause. See the table on
page 3-20 for repair suggestions. Consider these suggestions in combination with other
troubleshooting information.