Canon pixma mp180 User Manual

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100
Chapter 10
Troubleshooting
„
When You Connect To A Computer Running Windows XP, The Screen 
Shows The Warning Message “High-SPEED USB Device Plugged Into 
Non-High-SPEED USB Hub”
Problems With Scanning
„
Scanner Won't Work
„
ScanGear Won't Start
Cause
Action
You connect to a computer 
that does not support USB 
2.0 Hi-Speed.
Your environment is not fully compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 99.
Cause
Action
Machine is not identified.
Restart the computer. It may solve the problem. Then confirm that the machine is 
identified.
Cause
Action
Scanner driver (ScanGear) 
is not installed.
Set the “Setup CD-ROM” in your computer and install ScanGear.
Machine may not be 
selected. 
Select your machine following the directions in Scanning with ScanGear in 
Initiating a Scan.
The Feature of the 
application program does 
not support calling up 
ScanGear.
Start ScanGear from within a TWAIN compatible program. 
An error message appears 
and the ScanGear window 
fails to appear.
z
Reattaching the USB cable. Only use a certified USB 2.0 Hi-Speed cable.
z
Attach the USB cable to a different USB port on the computer itself (not a hub).
z
If a USB hub is used for the connection, do not use it. Attach the cable to a USB 
port on the computer itself (not the hub).
z
The machine may not be selected. Select your machine following the directions 
in Scanning with ScanGear in Initiating a Scan.
z
Be sure to start ScanGear from within a TWAIN compatible program.
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