ONKYO PR-RZ5100 Owner's Manual

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•  Make sure that the speaker setup microphone is not still 

connected.

•  Confirm that the connection between the output jack on 

the device and the input jack on this unit is correct.

•  Make sure that none of the connecting cables are bent, 

twisted, or damaged.

•  If the MUTE indicator on the display flashes, press   

on the remote controller to cancel muting.

•  While headphones are connected to the PHONES jack, 

no sound is output from the speakers.

•  When "Source" - "Audio Select" - "PCM Fixed Mode" in 

the Setup menu is set to "On", no sound is played when 

signals other than PCM are input. Change the setting to 

Off.

Check the following if the above does not fix the problem:

■ There is no sound from the TV

•  Change the input selector on this unit to the position of 

the terminal to which the TV is connected.

•  If the TV doesn't support the ARC function, along with 

connection by HDMI, connect the TV and this unit using 

a digital optical cable, digital coaxial cable, or analog 

audio cable.

■ No sound from a connected player

•  Change the input selector on this unit to the position of 

the terminal to which the player is connected.

•  Check the digital audio output setting on the connected 

component. On some game consoles, such as those 

that support DVD, the default setting is off.

•  With some DVD-Video discs, you need to select an 

audio output format from a menu.

■ A speaker produces no sound

•  Make sure that the polarity of the speaker cables (＋/－) 

is correct, and that no bare wires are in contact with the 

metal part of speaker terminals.

•  Make sure that the speaker cables are not shorting.

•  Check how to connect the speakers in the Basic Manual 

that the speaker connections have been made correctly. 

Settings for the speaker connection environment need 

to be made in "AccuEQ Room Calibration" in Initial 

Setup. Check in "Initial Setup" in the Basic Manual.

•  Depending on the source and current listening mode, 

not much sound may be produced by the surround 

speakers. Select another listening mode to see if sound 

is output.

•  If you are installing surround back speakers (for 

compatible models only), surround speakers are 

required.

■ The subwoofer produces no sound

•  When you play source material that contains no 

information in the LFE channel, the subwoofer produces 

no sound.

•  When " Speaker" - "Crossover" - "Front" in the Setup 

menu is set to "Full Band" and during 2ch input such 

as from the TV or music, the low range elements will 

be output from the front speakers rather than from 

the subwoofer. If you would rather output from the 

subwoofer, make one of the following settings.

–  Change "Front" setting to the crossover frequency 

value other than "Full Band": 

The range below the frequency you specify will 

be output from the subwoofer rather than the 

front speakers. We do not recommend changing 

this if your front speakers have good low range 

reproduction capabilities.

–  Change "Double Bass" setting to "On": 

The low range elements will be output from both the 

front speakers and the subwoofer. This may mean 

that there is too much bass. We recommend that you 

do not change the setting or change "Front" setting 

to the crossover frequency value other than "Full 

Band" if this happens.

■ Noise can be heard

•  Using cable ties to bundle audio cables with power 

cords, speaker cables, etc. may degrade the audio 

performance, so refrain from doing it.

•  An audio cable may be picking up interference. Try 

repositioning your cables.

■ The beginning of audio received by an HDMI IN 

•  Since it takes longer to identify the format of an HDMI 

signal than it does for other digital audio signals, audio 

output may not start immediately.