Hughes DW6000 User Manual

The unit may lose connectivity to a particular server due to the 
Internet being heavily loaded or due to the server being down. If 
possible, check connectivity to some other server on the Internet 
to ensure it is not a server specific problem. Follow the procedure 
below for troubleshooting.

Use the Connectivity Test link to check connectivity to the 
DIRECWAY NOC.

You may want to open a second browser window to be able 

to access the help page while conducting the Connectivity Test.

1. Click on 

Connectivity Test

 on the left hand side of the 

. A screen with a Start Test button 

appears.

2. Click Start Test. A message will appear, informing you if the 

test was successful.
If the connectivity test fails, check 

 and follow 

the troubleshooting steps outlined earlier.
If the connectivity test succeeds, try pinging the Router 
Address from the computer. This address can be obtained 
from the 

System Information

 page. To ping, use the same set 

of instructions that are in If the System Control Center is not 
accessible on page 39, except type the Router Address.
If this succeeds, skip to the Internet Connectivity test below.
If this fails, the default gateway address is probably not set 
correctly in the computer’s network settings. The default 
gateway address should be the DW6000 IP address as 
received during commissioning and displayed in 

. Fix this in the computer's network settings and 

repeat the connectivity test.
If the connectivity test still fails, power-cycle the DW6000 by 
unplugging the power cord from the wall outlet and plugging 
it back in. If this doesn't fix the problem, call installer 
support.