User ManualTable of ContentsSystem Overview9This chapter will serve as a brief introduction to the RMX series system and its major functions and features. The following chapters provide detailed description about the installation of the RMX system, as well as how to hold, manage, monitor confer...9RMX System9/10For performance differences in various models for RMX series, please refer to the following table.10RMX Main Features11Video Display11Dynamic Continuous Presence11The dynamic Continuous Presence capability of the RMX system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing. The multi-screen feature offers a number of multi-screen layouts to accommodate dif...11High Definition11High Definition (HD) refers to high-quality picture resolution. An HD-compliant endpoint can connect to a conference at a resolution of 1280x720 (720p) and a bit rate of 832kbp~ 4Mb.11Multiple Switching Modes11 Lecture Mode – The lecturer is viewed in full screen by all the conference participants, while the audience is rotated through the lecturer's view in a "time-switched" mode.11H.23911An H. 239 compliant endpoint can simultaneously send and receive the video streams of the primary channel and the secondary channel so that the participant can simultaneously receive two channels of conference video streams, including the dynamic conf...11Media Encryption11The system has an optional AES 128-bit media encryption mode, so the conferencing connection is more secure.11LPR12 Protects all elements of the videoconference call; voice, video, and content.12IVR-Enabled Conferencing12The Interactive Voice Response (IVR) function lets participants perform various operations during ongoing conferences according to voice prompts. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-d...12Recording Link12The RMX system supports recording links similar to other Polycom MCUs. This recording link can work with the Polycom RSS to record the content of an RMX conference.12Conferencing Capabilities and Options12Multiple Ways to Hold a Conference12 Reserve a Conference - The reserved conference is stored at the RMX and only reserves system resources for the call’s specified time. The system automatically initiates and terminates the conference according to the reservation start and end times.12Connection Methods12― Inbound calling by pre-defined participants12― Inbound calling by undefined participants13Directory Service13The RMX fully supports the Global Address Book (GAB) and Lightweight Directory Access Protocol (LDAP) directory service provided by the registered Polycom CMA™ v4.0 system, and enables the user to share the GAB resources and view the status online.13Conference Management and Monitoring Features13 Active display of all system resources13User Interfaces13Web Interface13The system provides a user-friendly Web-based operations interface. To conveniently and easily manage and monitor conferences, or maintain the device, the user only needs to access the Web client program of the RMX system by using the Web browser at t...13Personal Conference Manager (PCM)13The Personal Conference Manager (PCM) is a menu-based onscreen interface viewed on a participant’s endpoint. The conference chairperson can perform common conference operations using the endpoint’s remote control and onscreen operation menus. The inte...13First Time Installation and Configuration15― Get the information needed for network configuration.15― Get the product activation key.15― Connect your computer to RMX15― Log in to the Web interface.15― Modify the default IP address.15― Configure other network options.15― Synchronizing System Time15Hardware Installation and Setup15Install the hardware and connect lines as described below:15― Mount the RMX in the rack:15― Put the RMX on a safe, even, and clean surface.16― Power Cable: Firmly insert the plug into the power socket to prevent poor contact.16― LAN Cable: Connect to the LAN1 port of the RMX 1000.16Configuration Preparations16Obtaining Network Information16 (Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be assigned to the RMX.16Get the product activation key.17Before using the RMX system, you need to activate the device. Follow the procedure below to obtain the system activation key. When you power on and log in to the RMX for the first time, the system displays the Product Activation dialog box, requesting...171 Go to http://support.polycom.com.172 Use your email address and password to log into or register for a new account.174 Follow the instructions to generate the activation key.17The License Number and Serial Number for the device are included with the RMX documentation.175 Record the activation key displayed on the page.17First Time Configuration17Connect your computer to RMX17― IP address of the LAN1 port - 192.168.1.25417― Subnet Mask - 255.255.255.017― Default gateway IP address - 192.168.1.117a Run the .exe file in the CD provided with the system.17Login to the Web configuration interface171 In the Web browser, enter http://<RMX IP address> in the address bar, and then press Enter.172 On the Login interface, enter the default User Name (POLYCOM) and Password (POLYCOM). Click Login.173 The Product Activation dialog box is displayed. Fill the activation key obtained previously from Get the product activation key. Enter the product activation Key. Click Save. Click Close.184 The system displays a message asking whether to restart the system or not. At the prompt, select Restart Now.18Modify the default IP address.18After accessing the RMX Web configuration interface, you can modify the default IP address for the system based on the settings of your local network.181 Click the "IP Network Services" configuration item in the "RMX Management" pane.183 In the LAN1 Properties interface, set the IP address obtained from the network administrator, and configure the system on your local network.18Configuring Other Network Options (Optional)19You can configure other network parameters according to the following procedure:191 Click the "IP Network Services" configuration item in the "RMX Management" pane.193 Click the "Routers" tab, and set the routing table information according to the network topology.195 To register the system to the gatekeeper, click the "Gatekeeper" tab, and configure related parameters in accordance with the table below:207 To configure the SIP server, click the "SIP Server" tab, and configure related parameters in accordance with the table below:21/218 Click the "OK" button to complete the configuration.22Synchronizing System Time221 In the Web configuration interface, click "Settings -> RMX Time" to go to the system time configuration interface.22/23― Select the "Manually Synchronize Device Time with a Time Server" option to synchronize the system time with a network time server. In this case, enter the IP address or domain name for the time server in the "Time Server" field.23― Select the "Manually Synchronize Device Time with a PC" option to synchronize the system time with your computer that is connected to the system.233 Click the Synchronize button to proceed with the synchronization. Then, click "Close".23Basic Operation24RMX Screen Components24 Status Bar24/24User Rights25Pane Layout26Conference List26If you log in as the chairperson, the pane shows the conferences with no conference chairperson password. To view the conferences for which a chairperson password is set, enter the password in the Chairperson Password box.26RMX Management26The RMX Management pane lists the menu options for conference configuration, in addition to system maintenance and management. Only users at administrator or operator levels can configure the menu options. After an item is selected in the RMX Manageme...26List Pane26Status Bar26― The MCU is functioning normally.27― State: MINOR – The system has a MINOR problem but keeps working.27― The MCU has a MAJOR problem. MCU behavior could be affected and attention is required.27When a multi-screen conference is held and you invite a participant to join a video stream which is not suitable for him/her, the participant's endpoint will be assigned to other appropriate video streams and relevant information will be recorded in H...27Address Book27Common Operations27List Sorting27All the list items (such as the conference list, participant list and address book list) on the Web interface can be sorted by parameter properties.27Click the related column header in the list. When a small triangle / appears, you can sort the list in the ascending order. After a list is sorted by a column header in ascending or descending order, you can click the column header again to sort it in...27Right-click Shortcut Menu28The Web interface provides right-click shortcut menus for common operations such as viewing detailed parameters, creating/deleting items. Alternatively, you can perform these operations by double-clicking the corresponding list items or by using the c...28Pane Sizing28Confirm/Cancel28Shortcut Windows Operations28To enable the user to easily operate RMX, the system supports some Windows shortcut keys.28Starting a Conference29 Dial into a meeting room. A meeting room is a conference that is saved in the MCU, without occupying any resources. It remains in passive mode until it is activated by the first participant. For more information about Meeting Rooms, see Meeting Rooms.29This section describes how to create a conference instantly through the Conferences pane and remote control. These two conference modes can be established only when the required system resources are available. They will be deleted right after their co...29Starting a Conference from the Conferences Pane29To start a conference from the Conferences pane:29The New Conference page displays the default conference name, duration, profile of conference parameters, and the conference ID automatically allocated by the system. These options are configurable, but none of these settings need to be modified to st...29The conference chairperson or organizer should inform other participants of the conference ID used for the conference, so that they can dial in.292 After completing the setup, click OK. After that, the conference list shows that the new conference is running. If no participant is specified for the conference, the status is displayed as/, until a participant dials in to the conference.29Use the Remote Control to Create a Conference – Conference on Demand29H.323 Endpoint30RMX E.164 prefix: 92530RMX IP address: 172.22.30.4030SIP Endpoint31Calling between the H.323 Endpoint and the SIP Endpoint32The RMX system can act as a gatekeeper and invite an SIP endpoint from the H.323 endpoint, or an H.323 endpoint from the SIP endpoint when a conference is created.32Connecting to a Conference – Dialing Methods33To connect an endpoint to the ongoing conference or meeting room, you can use one of the dialing methods below:33H.323 Endpoint34If the conference to be dialed in is set with the conference password 1111 and chairperson password 222234SIP Endpoint34Conference Profiles36 Encryption – The system provides AES 128-based multimedia encryption to strengthen conference security.36Defining a Conference Profile38General Settings39Advanced40Video Quality42Defining People Video Quality422 If you set People Video Definition to "Up to 4CIF/4SIF", you can select the width/height ratio of image as 4:3 or 16:9 from the "Aspect Ratio" option.45Video Switching Conference46― Auto: This option is selected by default. When a conference is held, the system will, according to the capability of the participant's endpoint currently joined, automatically select the optimal video parameter supported by all the participants, and...47― H.261/H.263/H.264/H.264-HP (RMX 500 Rev B and RMX 1000 Rev C): select this option to activate the settings for the Format option. When a conference is held, all the participants' endpoints join the conference using the parameter capability set here....47Defining Content Video Quality47Video Setting48― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays the multi-screen image according to the actual number of participants and in line with the default rule. The table below shows the defau...49― When the number of participants is greater than the set number of multi-screens, the system uses the largest multi-screen layout to display the first participants who speak the loudest. If the number of participants is greater than 4 and the maximum...49To specify a fixed multi-screen layout:49If the Symmetric Layout option is selected, a user can only select the multi-screen layout with the same size windows.49Audio Setting49Select an option on the page to enable the corresponding audio algorithm capability for the system.50Conference Skin Skins50Conference Recording50Overlay51Site Name52Modifying a Profile52Deleting a Profile52Setting a Default Profile53Recording Link54RMX allows you to use different RSS systems for recording in different conferences. There are many ways to configure RSS recording servers on RMX. You can enable recording and configure relevant parameters on the settings pages for conference profiles...54Configurations for Default Recording Parameters54You can configure a default RSS recording server on RMX to help reduce the duplicate configurations for common recording parameters in conference profiles. Every time a new conference profile is created, the profile's configuration page for recording ...54/54Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link-General interface.55General Settings55DTMF Code Setting56Recording Control56Recording Properties57To view the status between the recording link and RMX, double-click the recording link, or right-click it and select "Properties" to view parameters.57 General – Displays the name, address, alias and other information of RSS system.57Meeting Rooms58A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference...58/58Creating a Meeting Room58General Settings59Participant setup60A user can add a participant to the participant list for the meeting room. When this meeting room is activated and running, the system will automatically call the participants defined in the meeting room to join the conference. To set the invited part...60You can add participants to the list in the following two modes:60To add a participant from the address book to the list:60Recording61By default, a meeting room will use the recording parameters configured in its conference profile. You can also manually configure the recording parameters for a meeting room. To set your recording parameters, click the Recording tab.61Multicast Configurations62Use the RMX Multicast Player Tool to Receive Multicast621 Run the RMX Multicast Player.exe file on the CD included with your computer. Install as prompted by the software installation interface. Usually you can just use the default settings.632 When you complete your installation, click Start -> All Programs -> RMX Multicast Player to run the multicast receiving tool on your computer. The software opens two windows: a video playing window and a multicasting control window, as shown below.63/63― IP Address: the IP address for receiving multicasting conference videos. This address must be identical to the multicast address configured on RMX.63― Start Port: the port number for receiving multicasting conference videos. This port number must be identical to the multicast port number configured on RMX.63― Encryption Password: if a multicast password has been configured on RMX, the same password must be entered here.64 Adjust the video window64 Check the video statistics64 Request I frames64Other Information64To configure other information for the meeting room, click the Information tab. Here you can configure conference notes, site details, accounting information, etc.64Modifying a Meeting Room64Deleting a Meeting Room64Reservations65Multiple types of conference reservations can be implemented using RMX. A user can reserve a one-time or permanent conference, or hold routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, s...65Reservation Views65Calendar View65The calendar view is displayed by default. It shows the distribution of reserved conferences in standard time sequence on current RMX through a calendar familiar to users. Under the calendar view, a user can switch to display the reservation informati...65Switching Calendar Modes66Under the calendar view, the system can display the calendar by day or by week so that users can fast view reservations at each time segment. By default, the Week calendar is used to show the distribution of reservations.66To view the reservations per week:662 When necessary, click the / or / button to show the reservations of the previous week or next week.66List View66Adding a Reservation66 Under the list view, click the / button on the reservation list pane, or right-click at the blank area, and then click "New Reservation".66/67Reserve a Permanent Conference68A permanent conference can be manually terminated or deleted by a chairperson or web UI user.68Reserving One-time Conference68Reserving a Daily Conference68Reserving a Weekly Conference68Reserving a Monthly Conference69Modifying a Reservation69Deleting a Reservation70You can delete a reserved conference before it is convened.70Deleting a Reservation:70 In the reservation calendar view, select the reservation to be deleted from the calendar, and then click the / button, or right-click this reservation and then click "Delete Reservation".70Address Book71You can use the address book provided by the RMX to store participant information, such as the IP address and network communication protocol of the participant's endpoint. The address book enables you to conveniently and easily add participants to a c...71 Global Directory: the global address book entries stored on the external directory server which have been integrated with the RMX system. These address entries are stored in the directory server, and cannot be edited.71/71Adding a Participant to the Local Directory72 Create a participant in the address book.72Creating a Participant in the Address Book72General Settings72ID of Master Conference (Dial out from): 123474E.164 Prefix (Register to a GK): 8074ID of Master Conference (Dial into): 222274/74At the same time, configure as follows at the RMX_2:74Advanced Setting75Other Information76To add other information for the participant such as company name and contact phone, click the Information tab and configure Info1~Info4, then click OK.76Adding a Participant from an Ongoing Conference76You can also add a participant in an ongoing conference to the local directory. Operate as follows:761 Click the desired conference in the Conferences list pane.762 On the list pane, select the participant to be added, and then click the / button or right-click the participant, and then click "Add Participant to Address Book".76Defining a Participant Group76To define a group:76To select multiple participants at one time, click the desired participants one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift key. To delete an added participant from the group, select it and click Remove.764 You can also delete multiple participants from the group. Click OK on the New Group page to add the new group to the address book.76Modifying a Participant/Group77Deleting a Participant/Group77To delete a participant or a group from the local directory, click the participant or group to be deleted in the list, and then click the / button. Alternatively, right-click the participant or group, and then click "Delete Participant" or "Delete Gro...77You can also select the participant or group to be deleted, and then press the “Del” key to delete it.77Importing and Exporting the Local Directory77Exporting the Local Directory77To export the local directory:772 The dialog box for downloading file appears. Click "Save".773 Select or enter the path of saving this file at the local computer, and then click "Save". The local address book will be saved at this specified path as a .csv file.77Importing the Local Directory771 Click the / button at the upper part of address book pane.773 Select or enter the path where the address book file (.csv) to be uploaded is located, and then click "Open" to return to the interface for importing the address book.77Internal GK server78Internal GAB server78Directory Service78Enabling Builtin GAB Server78Configuring Directory Service79GAB Server80LDAP Server80Viewing the Global Directory81Searching Directory Entries82A user can use the "Search" function of address book to fast find the specified participant or participant group when the address book stores the information of numerous participants.82To search for a participant or participant group, enter the name of participant or participant group to be queried in the search box / on the address book pane, and click the / button. You can enter the full name of the participant or group for accura...82Conference/Participant Monitoring83Conference Monitoring83Viewing Conferences List Pane83For multi-screen conferences, you can click / next to the conference name to display details of the four video stream channels and one pure audio stream channel, including the video protocol, video format and conference bandwidth of each video stream....84Viewing Conference Parameters84Conference Control84Changing End Time84When a conference is occurring, you can extend or shorten its duration by changing its End Time. You can also manually delete an ongoing conference.84To change the conference duration:841 Double-click the desired conference in the Conferences list pane.84Locking/unlocking a Conference85When an ongoing conference is locked, all the endpoints cannot dial into the conference by themselves. After the conference is unlocked, any endpoint can dial into the conference.85To lock or unlock a conference, select one of the following two modes:85 Select the conference in the conference list, and then click the locking button / /unlocking button / on the pane, or right-click the conference, and then select "Conference Lock"/"Conference Unlock" from the shortcut menu.85 Double-click this conference to enter the conference parameter interface. On the "Advanced" tab interface, select or deselect the "Conference Lock" check box.85Setting the Talk Hold Time85 In the Lecture Mode, if a user sets to automatically select a lecturer through voice activation, the speaker will become a lecturer and be displayed in full screens at other participants' endpoints, and the speaker's endpoint will display the screen...85 In the same multi-screen layout mode, the image outline at the speaker's endpoint will be highlighted when multi-screen windows are at the same size. While, if the multi-screen windows are at different sizes, the image of the speaker's endpoint will...85To set the talk hold time, double-click this conference to enter the conference parameter interface. Enter the time in the "Talk Hold Time" text box on the "General" tab interface, in the range of 1-60 seconds.85Changing Conference and Chairperson Passwords85Choose a personalized layout85To select a conference multi-screen mode:851 In the Conferences list pane, double-click the desired conference.85― Lecture Mode: All the participants’ endpoints will display the lecturer in full screens, and the lecturer’s endpoint will display other participants according to the layout set here. After this option is selected, the "Lecture" option is activated. ...86― Same Layout: All the participants' endpoints in the conference will display the same multi-screen image according to the layout set here. This setting will allow sites to see their own loopback images.86― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays multi-screen image according to the actual number of participants and in line with the default rule. For the default rule, see Default R...86― When the number of participants is greater than the set number of multi-screens, the system uses the voice activation feature, and switches to display the first participants who speak loudest with the largest multi-screen layout selected here. If th...86Set Viewers and Hosts87Define the viewers and hosts in a conference, in spite of the multi-screen mode strategy for a conference; specify the fixed target conference site for a participant to watch. This function has the following limitations:87 Used only for multi-screen conferences satisfying the following conditions:87― Conferences using fixed multi-screen layout, with the number of participants equal to the number of selected multi-screen panes plus 2 Conferences which are not in 16 multi-screen layout87― The multi-screen pane has been set to display a fixed conference site87― None of the video stream channels has a capability of H.263, 4CIF87 The viewer must be an endpoint which uses the first channel of video stream capability to access the conference.87 The endpoint which has been appointed as the chairperson cannot become a viewer.87 If the conference is a single channel conference with a capability of 4CIF or CIF, up to 7 endpoints can be displayed on the conference screen when this function is enabled.87Set viewers and hosts:872 Click the Video Settings on the conference parameter page.873 Specify the viewers and hosts on the bottom of the page, and then click OK.87Customized Polling87Set the polling queue:871 In the Conferences list pane, double-click the desired conference.873 Select the conference site you want to poll from the list of All Participants, and click Add. The list of added conference sites will be displayed in the Polled Participants list.88You can also use "Ctrl + targets" or "Shift + targets" to add multiple conference sites at once. Click Add All to add all conference sites at once.88Roll Call88By using the roll call function, the conference organizer can easily switch the conference sites to be roll called for one-to-one communication while other conference sites are muted.882 Click Video Settings on the conference parameter page to select a fixed multi-screen layout.88When doing roll calling, we suggest that you select the 1 multi-screen layout in Lecture mode and 2 multi-screen layout in Same Layout mode, so that you can operate more directly and intuitively. Roll call cannot be used for the 1 multi-screen layout ...88― In Lecture mode, the lecturer's conference site is a roll call conference site. Select a conference site to be roll called in the window showing the / tag, and then click Apply.88― In Same Layout mode, there will be two windows showing the / tag. Specify the roll call conference site in one of the windows, select the conference site to be roll called in another window, and then click Apply.88Setting Message Overlay for Conference88Setting the Conference Name89To set the conference name:891 In the Conferences list pane, double-click the desired conference.892 On the conference parameter interface, click "Site Name" to enter the site setting interface. Select the "Always show site name" check box, and set the related parameters. You can set the Font Size and Overlay Position.89Specify the Dual Stream Sender in a Cascading Conference89When the profile used by a cascading conference has the root cascading mode enabled (see Advanced configuration in Conference Profile), the administrator can specify a participant in the conference as the dual stream sender so that only the dual strea...89Participant Monitoring90Viewing Participant List90Viewing Participant Properties92Participant Control Buttons and Menus92/93In the participant list, right-click any connected participant to display the shortcut menu. Through this shortcut menu, you can conduct common participant control operations. If you right-click an unconnected but defined participant, the shortcut men...93Participant Control Operations94Mute a Participant94 Select the participant to be muted from the list, and then click the mute button / at the upper part of the pane.94Ask to Speak94Specify a Fixed Dual Stream Sender94Specify a participant to be a dual stream sender:94Right-click the participant to be configured in the list and select Become a Dual Stream Sender. The / tag will be displayed in the role bar for this participant.94Switch the Target Conference Sites (Video Switching Conferences Only)94When video switching conferences are held, the administrator can randomly switch the target conference site's video watched by the participant's endpoint.94To switch the target conference sites, you can use the following two methods:94 (Recommended) Double-click the participant in the target conference site to be switched in the list, and then click Video Settings. Select the conference site you want to watch from the drop-down list in the window.94 Right-click the participant in the target conference site to be switched in the list, and then select Change Video Source. Select the conference site to be watched from the popup list.94Manually move the participant to another video stream channel.95In the conference, you can move a participant from one of the video stream channels to another video stream channel with lower level quality parameters, and the video accessing capability for this participant's endpoint will be automatically reduced t...952 Click and drag the participant you want to move in the participant list, and the cursor turns into/.953 Drag and move the participant to the target video stream in the conference list. You release your mouse key when the target video stream is highlighted so that the participant can be moved into the video stream successfully.95Monitoring an Endpoint's Conference Site95Select the participant to be monitored in the list, right-click it and select "Monitor", or click the operation button / on the pane. A new Web video window appears. To implement this function, you need to install the Active control. Your IE needs to ...95Prevent an Endpoint from Being a Lecturer95When necessary, a specific participant can be disallowed from speaking.95To prevent a participant from being a lecturer:951 Double-click this participant to enter the Participant Properties interface, and select "Advanced".95I Frame Suppression96Users and Connections97 Operator97A chairperson can only manage ongoing conferences and participants, but cannot have access to the configuration program of the system.97The Users Pane lists the currently defined users in the system and their authorization levels. The authorization level dictates a user’s capabilities within the system. The pane also enables the administrators to add and delete users.97User List98/98Defining New User98Deleting User99Modifying User Password99Viewing User Connection100/100 User login time100 User computer name or ID100IP Network Services101LAN Setting102Routers103Gatekeeper104SIP Server105QoS107Ports108Email109Internal Network Configurations110On the IP Network Services page, click Intranet. Click New on the page to add the address information, and the endpoint matching this address will communicate with RMX via the intranet. You can add the IP address or network segment address for the end...110/111IVR Service112Default IVR Information113Customizing IVR Information114Replace the IVR information114Recording an Audio Message114You can record voice messages for different languages or customize them to your needs for IVR service.114Make sure that a microphone or a sound input device is connected to your computer.1151 On your computer, click "Start -> Programs -> Accessories -> Entertainment -> Sound Recorder" to display the "Sound-Sound Recorder" dialog box.115/1152 Sound–Sound Recorder Dialog Box Click "File -> Properties" to display the "Properties for Sound" dialog box.115/1164 In the Format field, select PCM.1165 In the "Attributes" list, select 16 or 32kHz, 16 Bit, and Stereo or Mono.116/1166 To save this format, click the Save As button. The Save As dialog box opens.1167 Select the location where the format will reside, enter a name and then click OK.116The system returns to the Sound Selection dialog box.1179 Click OK. The system returns to the Properties for Sound dialog box.11710 Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message.117Recording an Audio Message1171 On your computer, click "Start -> Programs -> Accessories -> Entertainment -> Sound Recorder" to display the "Sound-Sound Recorder" dialog box.1172 Click "File - New".1175 Click the Stop Recording button.1176 Save the recorded message as a wave file, click File->Save As. The Save As dialog box opens.1178 From the Names option, select the filename created in step 7 as shown in Save the Format.11712 In the File name box, type a name for the message file, and then click the Save button.118CDR119RMX includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to retrieve full conference information and save it to a file. The file can be used to produce reports or be exported to exter...119The Polycom RMX can store details of up to 1000 conferences. When this number is exceeded, the system overwrites conference data, starting with the oldest conference.119CDR Files119Viewing CDR Records120 Refresh List - Refresh the CDR list to show newly created records.120 Select All - Select all CDR records in the list.120 Retrieve Files of Report Type - Save the selected CDR records to a specified location as text of report type (.txt files).120Saving CDR Records121To save the CDR records to your local machine:1211 Select the records to save from the CDR record list.121System Maintenance122System Alerts122H.323 Link123System Time123/124Customization124You can customize the following language settings for the device: the language of the menus to be displayed for the endpoints' PCM and the IVR voice prompt language. You can also change the device’s system name, customize the user interface and the sk...124Modifying Language125Setting System Name125Setting Skins125Video Standard126Maximum Bandwidth (RMX 1000 Rev A only)127Security Setting127Configuring the SSL Certificate128SNMP Setting129Setting the Agent129Setting Traps130Product Activation132The Product Activation page is used in the following activation cases:132 To activate the newly purchased system132After the device is successfully activated, / will be displayed at the "Activation Status" property, or else / will be displayed.132Logger Diagnostics Files132The system supports logging. You can save the log files to your local hard disk for system analysis and diagnosis.132The log program will be activated once the system starts. However, if you manually reboot the system or something goes wrong with the log program (such as a hardware drive error occurs when saving the log files,) the data generated during this period ...132The system can categorize and save the following log information:132 System logs: record normal and abnormal behavior information for the system itself. Click Administration -> Log Diagnosis -> System Logs on the top-left of the page to enter the system logs page.132/133Software Management133Backup Configuration / Reservation133Restoring Configuration / Reservation134To restore the system to the factory settings, select the Restore Factory Defaults option, and then click the Restore button.134 Current software versions134Resources Usage135The user can also click Usage Statistics to view the statistics for resource usage within a period of time.137Device Upgrade137Upgrading from Version 2.x to Version 2.5137System Recovery138Signaling and Hardware Monitoring142Signaling Monitoring142To view status details of the LAN1, LAN2, SIP, directory service and gatekeeper, double-click the related list item, or select an option on the right-click menu to enter the property interface.143Hardware Monitor143To configure the Hot Standby mode or monitor the current system's CPU, memory and resource usage, click Hardware Monitoring on the RMX Management pane. The list pane on the right side displays two areas: the device list area and the hardware monitorin...143Stacking144RMX supports two devices to be stacked so as to extend the resource capability of a single RMX device to support more conferences and participants without increasing the management complexity. The stacked device can be treated as a single device for u...144Stacking Configuration144The stacked RMX devices allow you to establish a master-slave relationship and thus implement unified scheduling of conferences via the master device for slave device management.144― If you are configuring the master device, please select Master MCU, ant then click New to enter the address for that device.144/144― If you are configuring the slave device, please select Slave, and then enter the IP address for the master MCU.145/145Conference Scheduling in Stacking145Hot Standby146 The resumed conference's start time on the conference property page is calculated in accordance with the time when the resumed conference is actually started, which is different from the original conference's start time and duration.146 If the small pane in a conference's multi-screen window is specified as Auto and then the conference is resumed, the multi-screen layout may be different from the multi-screen status before switching occurs.146 If you select Manual Dial-out when a conference is created, the system won't automatically call an endpoint when the conference is resumed. All endpoints will be offline.146Configure Hot Standby147Before configuring hot standby, you need to finish the following tasks:147 Ensure that the two MCU devices which can be treated as standby machines for each other have the same software version and model.147Hardware Monitoring148To shut off the device, click the / button on this pane.149Personal Conference Manager (PCM)150Introduction to PCM Interfaces151Viewing the PCM Interface151― When the conference does not have a chairperson password, enter the chairperson application code "00#" to become the chairperson.151― When the conference has a chairperson password, enter "00 chairperson password #" to become the chairperson.151― In the participant list pane on the Web interface, right click the participant to be changed to the chairperson, and select "Change to Chairperson".151Definitions of DTMF & FECC Keys152PCM Operations153Choose a Personalized Layout153Changing the Multi-screen Mode1541 Select "Layout Mode" from the PCM main menu, and press the right arrow key to confirm.154Connect Participant155― Manually enter the IP address or suffix of the participant to make a call. This method is applicable when the address of this participant is not added to the system address book. For details of the address book, see Address Book.155― If the IP address of the participant to be invited exists in the address book, you can directly select this participant from the address book to make a call.155Participant mute/status155Camera Control1562 Select the site to be controlled by pressing the up arrow, down arrow, left arrow and right arrow keys on the remote control.156Recording a Conference157Disconnect Participant157Terminate Conference157Appendix A: Connection Failure Diagnosis158Appendix B: Telnet/Terminal Commands159HyperTerminal Parameters159 Data bits: 8159 Parity bit: None159Login159If you have completed all the above configurations and launched the HyperTerminal simulation software successfully, press the "Enter" key. The login interface appears.159Command Introduction160Help160Exit160Enter "exit" after the prompt "#" to exit the command control interface./160View Device Information160Idle Timeout Setting160Parameters Description161Reboot Device161/161Restore Password161[Example] Restore the Web login password to the default configuration:161Restore System Configuration161Clean Key Code161Telnet Setting162Password Modification162Ping162Network Service163Password Checking164Key in "password checking {on| off}" after the prompt "#" to enable or disable the password checking function.164When password checking are enabled and you are setting a user password on the Web page, you must enter a password consisting of letters, numbers and special characters (~` ! @ # $ ^ * ( )_- [ ] ; : , . / ?), with a length of 8-40 characters.164Password Encryption164Set I-frame Timing Interval164Parameters Description164Appendix C: Glossary166Third-party Software Licenses169Quick Installation Setup Wizard (RMX500 Rev A only)171― Select the Synchronize device time with a time server to synchronize the system time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field.171― Select the Synchronize Date & Time with My PC option to synchronize the system time with your computer that is connected to the system.171Use Simple Conference Management System172Simple conference management system user172Use Simple Conference Management System173Create Address Book Using Profile173Setting up Conferences174― Instant conference: Set Duration, current time is set as start time by default.174― Reserved conference: select a date from the calendar, set Start Time and Duration.174Viewing Conferences175Conference Control175Set the multi-screen layout176Automatic Multi-screen Layout177Dial-in Number178RMX E.164 prefix: 925178RMX IP address: 172.22.30.40179Size: 2.74 MBPages: 179Language: EnglishOpen manual