GarrettCom 6K16V Manual De Usuario

Magnum 6K16V Managed Fiber Switch         Installation and User Guide (06/04)

 

Please be prepared to provide the following information. 

1. 

A complete description of the problem, including the following points: 

 

a.  The nature and duration of the problem; 

 

b.  Situations when the problem occurs; 

 

c.  The components involved in the problem; 

 

d.  Any particular application that, when used, appears to create the problem; 

2. 

An accurate list of GarrettCom product model(s) involved, with serial 

number(s).  Include the date(s) that you purchased the products from your 

supplier.    

3. 

It is useful to include other network equipment models and related hardware, 

 

including personal computers, workstations, terminals and printers;  plus, the 

 

various network media types being used. 

4. 

A record of changes that have been made to your network configuration prior 

  

to the occurrence of the problem.  Any changes to system administration 

 

procedures should all be noted in this record. 

Return Material Authorization (RMA) Procedure 

 

All returns for repair must be accompanied by a Return Material 

Authorization  (RMA) number.  To obtain an RMA number, call GarrettCom 

Customer Service at (510) 438-9071 during business hours in California or email to 

support@garrettcom.com).  When calling, please have the following information 

readily available: 

 

Name and phone number of your contact person. 

 

Name of your company / institution 

 

Your shipping address 

 Product 

name 

 

Serial Number  (or Invoice Number) 

 

Packing List Number (or Sales Order Number) 

 

Date of installation 

 

Failure symptoms, including a full description of the problem. 

 
 

 

 

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