Cisco Cisco Unified Customer Voice Portal 10.5(1)
2-13
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Play Media Error Code Settings
Play Media can set user.microapp.error_code ECC variable to any of the following Return Status error
codes:
codes:
1 - (Unused)
2 - Network Error
3 - System Error
4 - (Unused)
5 - Unknown micro-application
6 - Invalid VRU Script Name format
7 - Invalid Configuration Param
8 - Misconfigured ECC variable
9 - Media file does not exist or invalid URL for Media file
10 - Semantic-Runtime Error
11 - Unsupported VXML format
12 - Unsupported VXML element
13 - Variable data is invalid
14 - Location of variable data is empty
21 - Timed out
30 - Unsupported locale
31 - ASR error
32 - TTS error
33 - General error
PM, -3, A
PM– Use the Play Media micro-app.
-3– Uses the file listed in
Call.PeripheralVariable3.
Call.PeripheralVariable3.
A– Acquires the file from the Application
media library
media library
N
Barge-in not allowed.
PM, -7, V
PM– Use the Play Media micro-app.
-7– Calls the external VXML listed in
Call.PeripheralVariable7.
Call.PeripheralVariable7.
V– Acquires the file from the external VXML
media library.
media library.
Note
Any barge-in setting is ignored when
using external VXML.
using external VXML.
Table 2-3
Play Media Configuration Examples (continued)
If the VRU Script Name
field setting is…
field setting is…
It means….
If the
Configuration
Param field
setting is…
Configuration
Param field
setting is…
It means….