Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guía De Administador
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 8 Managing the Cisco CRS System
Desktop Services Trace Configuration
To access the Trace Configuration page, click on + and turn it to - and then select
Trace Configuration for CRS Recording and Monitoring Services.
Trace Configuration for CRS Recording and Monitoring Services.
The table below describes the Recording and Monitoring Services Trace
Configuration fields.
Configuration fields.
Related Topics
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CRS Log Collection Tool
The CRS Log Collection Tool provides the ability to collect all log files from the CRS
server into one zip file. The tool also provides the ability to write the zip file to a local
or network drive.
server into one zip file. The tool also provides the ability to write the zip file to a local
or network drive.
Number of Trace Files
The number of trace files to be retained by the system.
Debugging
Select the required debug level for this service:
1= OFF, 2 = DEBUG, 3 = CALL, 4 = TRACE, 5 = DUMP
1= OFF, 2 = DEBUG, 3 = CALL, 4 = TRACE, 5 = DUMP
Field Name
Description
Field Name
Description
Service Name
Assign the trace configuration values for one of both of the following
services, if required:
services, if required:
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Cisco Desktop Recording Service
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Cisco Desktop VoIP Monitor Service
Trace File Size (in KB)
The maximum file size for each trace file retained by the system.
Number of Trace Files
The number of trace files to be retained by the system.
Debugging
Select the required debug level for this service:
1= OFF, 2 = DEBUG, 3 = CALL, 4 = TRACE, 5 = DUMP
1= OFF, 2 = DEBUG, 3 = CALL, 4 = TRACE, 5 = DUMP