IBM 51 Manuel D’Utilisation
Chapter
8.
Troubleshooting
the
agent
manager
This
chapter
contains
the
following
sections
to
help
you
resolve
problems
with
the
agent
manager:
v
v
v
v
Log
files
for
the
agent
manager
The
following
sections
describe
how
to
locate
and
use
the
agent
manager
log
files:
v
v
v
v
v
v
Packaging
the
log
files
If
you
encounter
a
problem
that
you
cannot
resolve
immediately,
collect
a
copy
of
the
log
files
and
system
configuration
information.
This
preserves
the
information
you
need
to
perform
detailed
problem
determination
and
prevents
you
from
having
to
scan
back
through
messages
and
trace
events
that
were
recorded
after
the
problem
occurred.
If
you
contact
IBM
Customer
Support,
you
must
provide
this
package.
To
package
the
logs
and
configuration
information
into
a
compressed,
or
zipped,
file
for
IBM
Customer
Support,
use
the
log
collection
tool
that
is
available
in
the
toolkit
subdirectory
of
the
agent
manager
installation
directory
(Agent_Manager_install_dir).
Locating
the
installation
log
files
The
log
files
generated
during
the
installation
and
initial
configuration
of
the
agent
manager
are
located
in
the
Agent_Manager_install_dir\logs
directory.
The
default
directory
for
the
agent
manager
installation
is
%TIO_HOME%\AgentManager
on
Windows
($TIO_HOME/AgentManager
on
UNIX
or
Linux).
The
following
table
lists
the
installation
logs.
©
Copyright
IBM
Corp.
2003,
2006
79