Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.6 Feature Levels

March 25, 2013

13

Supervisor Desktop

 lists the features that are available in each feature level of Supervisor 

Desktop. Features that are not listed here are in all three feature levels.

Table 4. 

Supervisor Desktop features 

Feature

Standard

Enhanced

Premium

Barge-in

●

●

●

Cisco Mobile Agent support

●

●

●

Cisco Unified Presence Server integration

●

●

●

Integrated browser

●

●

●

Intercept

●

●

●

Real-time displays (charts)

●

Real-time displays (text)

●

●

●

Recording

●

●

Silent monitoring

●

●

●

Skill statistics

●

●

●

Supervisor work flows—all actions except 
threshold alerts for tree control actions only

●

Supervisor work flows—threshold alerts for 
tree control actions only

●

●

Team messages

●

●

●

Web page push to agents

●