Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Configuring the Cisco Unified Presence Cluster
January 16, 2013
191
Configuring the Cisco Unified Presence
Cluster
Cluster
The first task in integrating CAD with a Unified Presence cluster is configuring the
cluster by specifying the connection information.
cluster by specifying the connection information.
NOTE: It is assumed that all of the agents are managed in one
Unified Presence cluster.
Unified Presence cluster.
To configure the Unified Presence cluster:
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence Cluster
Settings. The Cisco Unified Presence Cluster Settings page appears
(
(
2. Complete the fields as described below.
Figure 110. Cisco Unified Presence Cluster Settings
Field
Description
Enable Cisco
Unified Presence
Integration
Status of communication between supervisors and
agents and non-agents.
agents and non-agents.
Version
Version of Cisco Unified Presence.
Publisher
Host/IP Address
Hostname or IP address of Unified Presence server
(the publisher if you have a Unified Presence cluster).
(the publisher if you have a Unified Presence cluster).