Cisco Cisco WebEx Social for Mobile Mode D'Emploi
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Cisco WebEx Social Frequently Asked Questions, Release 3.1
OL-27682-01
Video
Video
This section is organized as follows:
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Q.
How do I know if the person I am calling has video calling capability?
A.
It is not possible to find out if the person you are calling or the person calling you has video
capability before making the call. Each video stream starts only after the user has opted to share
video (in Cisco WebEx Social, click the Start Video button in the chat window). Note, that video
calls can only be made if the device being used supports video calling.
capability before making the call. Each video stream starts only after the user has opted to share
video (in Cisco WebEx Social, click the Start Video button in the chat window). Note, that video
calls can only be made if the device being used supports video calling.
Q.
Can I change the frame ratio of my video calls?
A.
The frame ratio is determined by the capability of the video camera you use. You may be able to
change these settings depending on the options that are available. If the camera only supports a 4:3
ratio, you may see black strips on both sides of the video frame initially. When streaming starts, the
call plug-in automatically optimizes the video ratio to 16:9.
change these settings depending on the options that are available. If the camera only supports a 4:3
ratio, you may see black strips on both sides of the video frame initially. When streaming starts, the
call plug-in automatically optimizes the video ratio to 16:9.
Q.
How can I improve the quality of my video call?
A.
It is not possible to manage the quality settings of video calls from within Cisco WebEx Social.
Video call quality can vary depending on the available network bandwidth and other criteria beyond
the control of Cisco WebEx Social.
Video call quality can vary depending on the available network bandwidth and other criteria beyond
the control of Cisco WebEx Social.
Q.
How can I access my video call settings?
A.
Video call settings are available in the communications bar at the bottom of your Cisco WebEx
Social page. To access them, first click the Contacts icon, then click the Settings icon at the top of
the My Contacts window. After that, click Call and Conversation Settings. If call settings are not
available, your System Administrator has disabled the call plug-in functionality.
Social page. To access them, first click the Contacts icon, then click the Settings icon at the top of
the My Contacts window. After that, click Call and Conversation Settings. If call settings are not
available, your System Administrator has disabled the call plug-in functionality.