Vocera Communications B3000N Manuel D’Utilisation

ADVANCED COMMANDS

55  

VOCERA BADGE USER GUIDE

Action

Recommended Voice Commands

Alternative Forms

Locate another user or group

member *

Where is John Smith?
Locate John Smith?
Locate nearest member of Tech

Support?
Locate closest member of Tech

 

Find out your current location * Where am I?

 

Find out the current location of

another user *

Where is John Smith?

 

Find a group member near a

certain location *

Locate a member of Tech Support near

 

Navigating IVR Phone Trees with a Badge

An IVR (Interactive Voice Response) tree is an automated system that gathers information and
routes incoming telephone calls without human interaction. These systems typically require you to
use a combination of voice and keypad touch-tones to answer questions about the reason you
are calling.

For example, many airlines require you to use an IVR tree if you call them for flight arrival and
departure information. Such a tree may tell you to "Press 1 for arrivals or 2 for departures", then
tell you to enter a flight number using the telephone keypad.

You can use the badge to navigate an IVR tree and enter touch-tone responses, even though it
doesn't have a keypad. Any time you are using the badge in a call, clicking the Hold/DND button
twice in rapid succession (double-clicking) places the badge in a special “touch-tone” mode,
where you can speak the digits.

Note:  The Vocera smartphone has a keypad that you can use to enter IVR responses.

 on page 55. Say all responses one-at-a-time. For example, say “One Zero

Zero”, not “One Hundred”.

To use a badge to interact with an IVR tree:

1. When the IVR system prompts you to enter a number, double-click the Hold/DND button.

The badge beeps to indicate that it is ready for you to respond.

2. Speak the number at a steady pace, one digit at a time.

The Vocera Genie responds by asking you to confirm the number, and then beeping to
indicate that it is ready for you to respond.

3. Say “Yes” to confirm or “No” to try again. You can also use the Call button for “Yes” or the

Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to the IVR system,
and the IVR system continues asking you questions.

4. If the IVR tree asks for a spoken response at any time, just speak to it as you would during

any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.

Possible Touch-Tone Responses

IVR systems often require you to press the pound (#) or star (*) key during an interaction. In
addition, telephones in some countries have a few alphabetical keys without numbers that you
may have to use. The following table lists the digits, letters and special characters you can speak
in touch tone mode.