Cisco Cisco StadiumVision Director Manuale Di Manutenzione
(or the document that corresponds to your release on
).
Troubleshooting Crestron
Owner
Issue Experienced in the Field
StadiumVision Administrator
No channel changes from Crestron
Troubleshooting/Solution
1. Run the Get Status command from the Management Dashboard to see the Flash
template status on the failed DMPs.
2. Verify the Luxury Suite configuration in Control Panel to confirm that the DMP is
mapped with right controller.
3. Verify that the DMP device type is set to “3rd Party” in Control Panel.
4. Check the Logical ID order in the Control Panel to confirm that there is no gap
between the logical order.
5. Use sv_dev_debug log to grep traffic from Crestron controller.
Escalation
l
Contact Cisco Technical Support with the following information:
o
System State Report
o
Cisco StadiumVision Director version
o
DMP firmware version
Troubleshooting Critical DMPs on Dashboard
Owner
Issue Experienced in the Field
Event Day Operator (EDO)
DMPs in Critical state appearing on the Management Dashboard.
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