HP designjet l65500 Manuale Di Servizio

 Troubleshooting

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4.

From another PC of the customer's, connected to the customer’s network start -> Accessories -> Com-

mand prompt and type: ping <ip of the IPS PC> (the IP of the IPS PC is available within the network 

and sharing center from the control panel) the communication should work. Switch off the IPS PC 

and type again: ping <ip of the IPS PC> If one device is answering, this would indicate that there is 

an IP conflict on the customer network which can generate this intermittent issue. Another device on 

the customer network has the same IP as the IPS PC. Contact the network administrator.

5.

On the IPS PC, if it has Windows Vista, install the winsock005265 patch (not applicable for Win7). 

The winsock is available under ‘Software’ of the L65500 platform on support zone.

6.

Check the settings of the IPS PC as documented on page page 757.

7.

Check that there are not two IPS application pointing to the same printer (if it is happening, each IPS 

application will become disconnected intermittently):

a.

On the IPS PC, check that there are not 2 different users logged in, with 2 different sessions of 

IPS up and running.

b.

How to check if there are no 2 different sessions of IPS form 2 different PCs: once you notice 

the intermittent issue / slow connection, collect from the printer the file printer.log

Refer to page 262 for information on how to collect the printer.log.

- With wordpad, open the file that you just copied (printer.log) and search for ‘DFE hostname’
- You should find the following strings around:

- Do a different search, and check that the DFE hostname is pointing constantly to the same IP 

address. In case there are 2 different PCs with 2 different IPS applications pointing to the 

same printer, you will find ‘DFE hostname’ with 2 different IPs, the IP of each PC on which the 

IPS application is running.

Most probable cause of this error is a in the Control Panel -> Network and Internet -> Set up file sharing, 

ensure that the following settings in the “Sharing and Discovery” panel set 'password protected sharing 

to OFF:

1.

Network discovery : ON

2.

File sharing : ON

3.

Public Folder sharing : doesn’t matter (if you turn it ON, the folder /users/Public is automatically 

shared)

4.

Printer sharing : doesn’t matter.

5.

Password protected sharing : OFF

6.

Media sharing : OFF (to save resources)

In case there are wrinkles, the first steps is to check is the procedure as described in the User’s Guide, 

and the Maintenance and Troubleshooting guide: