HP digital sender 9200c Manuale Di Servizio
Solving e-mail problems
During the configuration of the HP DSS program, you must locate the SMTP server and LDAP server
on your network and test them to make sure that they are functional. On most standard networks,
using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully
find and test the servers. However, in some cases, the discovery process might fail to find the SMTP
or LDAP server. If this is the case, use a computer and the instructions in the following sections to
find and test the server.
on your network and test them to make sure that they are functional. On most standard networks,
using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully
find and test the servers. However, in some cases, the discovery process might fail to find the SMTP
or LDAP server. If this is the case, use a computer and the instructions in the following sections to
find and test the server.
Finding the LDAP server address
The LDAP Find Servers function searches the network by querying DNS servers and MFPs that
have been configured for LDAP. Servers that can provide LDAP functionality include e-mail servers
and directory servers such as the following:
have been configured for LDAP. Servers that can provide LDAP functionality include e-mail servers
and directory servers such as the following:
■
Microsoft Exchange 5.5 and Exchange 2000 servers
■
Microsoft Active Directory servers
■
Novell Directory Services servers
If you have one of these types of servers on your network and know the address, use the computer
keyboard and try typing it into the LDAP Server text box on the Authentication tab. Then click the
Find Settings button to retrieve the settings.
keyboard and try typing it into the LDAP Server text box on the Authentication tab. Then click the
Find Settings button to retrieve the settings.
Verifying an LDAP address
Use this procedure to verify that the LDAP server address that you are using is valid.
1
Open a Web browser.
2
Using the computer keyboard type
LDAP://[hostname or IP address of LDAP
server]
into the browser address box, using the host name or IP address of the LDAP server
that you are using for digital sending.
3
Press
Enter
on the keyboard. If the Find People dialog box appears, the LDAP server address is
valid. If the dialog box does not appear, contact your network administrator to verify that the
server is functioning.
server is functioning.
Troubleshooting the LDAP Find Settings process
On the computer click the Find Settings button on the Authentication tab, the program uses the
entries in the Accessing the LDAP Server and Searching the Database sections of the tab to find
the correct settings for your LDAP server. Setting or changing these entries can affect the success of
the Find Settings process. Try using the following settings:
entries in the Accessing the LDAP Server and Searching the Database sections of the tab to find
the correct settings for your LDAP server. Setting or changing these entries can affect the success of
the Find Settings process. Try using the following settings:
1
Select Anonymous from the LDAP Server Bind Method drop-down list, and then delete any
data from the Search Root text box so that it is blank.
data from the Search Root text box so that it is blank.
2
Click Find Settings.
3
Click Test and type a user name and password to test the software's ability to retrieve an e-mail
address. If the test succeeds, your LDAP configuration is complete. If the test fails, continue on
to Step 4.
address. If the test succeeds, your LDAP configuration is complete. If the test fails, continue on
to Step 4.
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7 Troubleshooting