HP digital sender 9200c Manuale Di Servizio
Solving network-connectivity problems
Embedded LAN troubleshooting
Although networking is integrated, the embedded LAN has additional features to assist in
troubleshooting. These include the following features:
troubleshooting. These include the following features:
■
The ability to turn on and turn off the embedded networking
■
An internal diagnostic to check the networking hardware
■
The ability to initiate communication from the digital sender to other network devices to check
communication paths
communication paths
■
The ability to upgrade the embedded LAN separately from the digital-sender firmware
■
Procedures to upgrade the embedded LAN by installing new digital sender firmware (through the
networking port)
networking port)
■
A Save + Restore capability for formatter exchanges
Error codes
Some embedded LAN error codes are the same as those for an EIO card. In these cases, the
embedded LAN is identified as EIO 4. In other cases, because the embedded LAN is part of the
digital sender firmware, the LAN error codes are within the 49.X series.
embedded LAN is identified as EIO 4. In other cases, because the embedded LAN is part of the
digital sender firmware, the LAN error codes are within the 49.X series.
If problems exist with the embedded LAN, open the Configure Device menu and then select the I/O
menu. If Embedded Jetdirect Menu does not appear, or if the JDI is disabled or is not installed, do
not look at the LEDs on the back of the digital sender next to the RJ-45 connector (10/100 LEDs).
These LEDs are controlled by hardware and are active regardless of the state of the embedded LAN.
menu. If Embedded Jetdirect Menu does not appear, or if the JDI is disabled or is not installed, do
not look at the LEDs on the back of the digital sender next to the RJ-45 connector (10/100 LEDs).
These LEDs are controlled by hardware and are active regardless of the state of the embedded LAN.
LAN diagnostics
Two diagnostic menus are available on the control-panel display. One of the menus is unique to the
digital sender diagnostics and the other is unique to the embedded LAN in the I/O submenu. The
following are the embedded LAN diagnostics:
digital sender diagnostics and the other is unique to the embedded LAN in the I/O submenu. The
following are the embedded LAN diagnostics:
■
Loopback test
■
Ping test
■
Ping results
Loopback test
Perform a loopback test to check for hardware errors in the embedded LAN. The loopback test is
designed to operate for a few hours, overnight, or during the weekend. When it is operating, the
digital sender cannot accept network traffic such as digital send jobs.
designed to operate for a few hours, overnight, or during the weekend. When it is operating, the
digital sender cannot accept network traffic such as digital send jobs.
Use the loopback test to help detect digital sender problems and embedded LAN problems that
might be caused by hardware or basic firmware problems. This is done by eliminating the network as
a variable in the troubleshooting process.
might be caused by hardware or basic firmware problems. This is done by eliminating the network as
a variable in the troubleshooting process.
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7 Troubleshooting