Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) インストールガイド
Chapter 4 Preparing to Install, Set Up, or Upgrade Cisco CRS
Obtaining General Information for Installation and Setup
4-2
Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Obtaining General Information for Installation and
Setup
Setup
install or set up Cisco CRS. This information includes the Cisco CRS product,
components, and languages that you will install, and various Cisco Unified
Communications Manager parameters.
components, and languages that you will install, and various Cisco Unified
Communications Manager parameters.
The table also provides a convenient place for you to record your values before
you begin the installation and setup procedures.
you begin the installation and setup procedures.
Table 4-1
General Information for Cisco CRS Installation and Setup Procedures
Information
Description
Your Value
Cisco CRS Installation Information
Products and
components that you
will install.
components that you
will install.
Cisco CRS products for which you obtained license
files, and the Cisco CRS software components that you
will install on this server.
files, and the Cisco CRS software components that you
will install on this server.
For descriptions of Cisco CRS products and
components, see
components, see
Language codec.
Codec (G.711 or G.729) to use for prompts.
When you choose a codec, consider that G.711
provides higher sound quality but requires more
network resources than G.729. Also, consider that
G.711 is in the public domain and G.729 is not.
provides higher sound quality but requires more
network resources than G.729. Also, consider that
G.711 is in the public domain and G.729 is not.
If you will use an ASR or TTS application, or if you
will use the Cisco CRS Remote Monitoring feature to
monitor agent calls, you must use G.711.
will use the Cisco CRS Remote Monitoring feature to
monitor agent calls, you must use G.711.