Avaya callmaster ii 사용자 가이드
15
6
Your call is disconnected when the caller hangs up or
when you press
when you press
•
The light next to
goes off
•
The light next to
goes on
•
You are in After-Call-Work mode
7
Do any necessary paper work. You will not receive
ACD calls.
ACD calls.
8
To receive another ACD call, press
or
or Select an idle call appearance button and dial the
Manual-In or the Auto-In access code __________
(and a 2-digit or 3-digit split number if you are a non-
EAS agent)
Manual-In or the Auto-In access code __________
(and a 2-digit or 3-digit split number if you are a non-
EAS agent)
•
The light next to
goes off
•
The light next to
or
goes on
•
Listen for zip-tone. (You are automatically
connected to the next ACD call.)
connected to the next ACD call.)
9
To process another ACD call, repeat Steps 4 through 7
To unstaff your position
1
Log out to unstaff your position
Release
Manual-In
ACW
Manual-In
Auto-In
ACW
Manual-In
Auto-In
Auto-In Mode with Manual Answering
To answer ACD calls in
Auto-In mode with
manual answering
Auto-In mode with
manual answering
1
Log in
•
Your answering position is now staffed
•
You are automatically placed in Aux-Work mode
•
The light next to
goes on
2
Press
or Go off-hook and dial Auto-In access code
__________ (and a 2-digit or 3-digit split number if
you are a non-EAS agent)
__________ (and a 2-digit or 3-digit split number if
you are a non-EAS agent)
•
The light next to
goes off
•
The light next to
goes on
3
Listen for audible ring and press the ringing call
appearance button
appearance button
4
Speak with the caller
Aux-Work
Auto-In
Aux-Work
Auto-In