Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
5-4
February 24, 2005
X To change an agent’s work flow group:
1. Select the agent from the agent list, and then click Properties.
The Agent Properties dialog box appears (Figure 5-2).
2. Select a work flow group from the drop-down list, and then click OK.
The agent is now assigned to a new work flow group.
Figure 5-2.
Agent Properties dialog box.
Field
Description
User ID
Agent’s Agent Desktop user ID
Password
Agent’s Agent Desktop password
Display name
Agent’s name
Team name
Team to which the agent is assigned
Work flow group
Work flow group that controls the agent’s desktop
and work flow configuration
and work flow configuration