Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Rock Coast Products wants to use the ANI as the basis for a screen pop 
containing customer contact information.

Set up a macro to search for the ANI in a Microsoft Outlook 2000 contact list.

This example uses Microsoft Outlook 2000 SR-1(9.0.0.3821). If 

you have a different version, your keystrokes may vary.

1. Open Outlook. 

2. In the Navigation pane of Desktop Administrator, click Desktop 

Configuration > Work Flow Groups > Agents, select a work flow group, 
and then click Work Flow.

The Work Flow Setup window appears. (See Figure 3-18.)

3. Select Ringing from the Events list box, and then click New under the 

Rules area.

The New Rule Name dialog box appears. (See Figure 3-19.)

4. Enter a name (for example, CustContact), and then click OK.

The Work Flow Setup window appears.

The new rule appears in the Rules list.

5. Select the new rule, and then click Edit next to the first Data Field 

Conditions field.

The Data Field Conditions dialog box appears. (See Figure 3-20.)

6. Select Calling# from the Data Field drop-down list, check the Enable 

Condition check box, check the Is Not Empty data field filter, and then 
click OK.

The Data Field Conditions dialog box closes, and the Work Flow Setup 
window appears.

7. Check the Enable Rule check box, and then click Any Condition is True.

8. Click Add under the Actions area to create a new action for the event.

The Select Action dialog box appears.

9. In the Select Action dialog box, select the Run Macro tab and then click 

New.